Hilton Los Angeles North-Glendale & Executive Meeting Center

This hotel is frequently chosen for its convenient location, offering easy access to various attractions and amenities. Guests often highlight the staff's dedication to service, though experiences can be inconsistent. While many appreciate the spacious rooms and overall cleanliness, a recurring concern is the dated condition of the property and its amenities. A significant and disruptive issue for many guests is the ongoing noise from protests by unionized staff, which can severely impact sleep and the overall guest experience. The hotel is well-suited for sightseers and families looking to explore the area's attractions, as well as business travelers seeking proximity to local hubs. To ensure a comfortable stay, it is advisable to inquire about the specific room's condition and be prepared for potential noise disturbances.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted for their condition or availability. The outdoor pool is generally well-regarded, described as heated, spacious, and clean, providing a pleasant leisure option, although some guests desire more shade. The fitness center is a standout feature, praised for being well-equipped with modern exercise machines, including a Peloton, and ample space for workouts. However, the Wi-Fi connectivity is a significant point of frustration for many, frequently reported as slow, unreliable, and sometimes requiring an extra cost, making it unsuitable for online work or video conferencing. Guests also frequently encounter issues with the elevators, with multiple units often out of service, leading to long wait times and occasional entrapments. The bar and restaurant areas are appreciated for their ambiance, but their operating hours can be inconsistent. Additionally, the hotel lacks a dedicated business center, which is a notable omission for a property that caters to business clientele.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many reviews commend the cleanliness of the rooms and common areas, noting a fresh smell and well-maintained spaces. However, a considerable number of guests report issues such as dirty towels and sheets, hair found in beds or bathrooms, and a general sense of the rooms being poorly cleaned. The beds receive varied comments; some find them very comfortable, while others describe them as small, uncomfortable, or having issues like protruding springs or sagging. A pervasive concern is the dated condition of the rooms, with mentions of worn-out furniture, stained carpets, outdated bathrooms, peeling wallpaper, and dirty windows. Many guests experience problems with the air conditioning and heating systems, reporting rooms that are either too hot or too cold, with faulty controls. Water pressure in showers is frequently cited as weak or inconsistent, and some bathrooms lack exhaust fans. Noise is another common complaint, with guests hearing street noise, sirens, and sounds from adjacent rooms or hallways, impacting sleep quality.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast is a highlight for many, described as good, yummy, and even magnificent, with guests praising the quality of the food and the attentive service from the breakfast staff. The breakfast buffet typically includes a selection of eggs, bacon, potatoes, and rotating items like pancakes or French toast, alongside fruits, cereals, and pastries. However, some guests find the breakfast to be overpriced and not always included in the room rate, leading to confusion. The main restaurant and bar areas are generally seen as pleasant, with some guests enjoying quick and good meals there, though service can sometimes be slow. Conversely, several guests report that the bar or restaurant may be closed during expected operating hours, requiring them to order food at the bar. Room service is largely unavailable in the traditional sense, with guests often needing to pick up their orders themselves, and some report difficulty reaching the service by phone.

Location & Accessibility
The hotel's location is consistently praised as a major advantage. It is described as central, convenient, and within easy walking distance to downtown Glendale, offering access to numerous restaurants, shops, and amenities like a Trader Joe's and Walgreens across the street. Guests appreciate its proximity to attractions such as Universal Studios, Dodger Stadium, and Griffith Park, making it a suitable base for sightseeing. The hotel also offers excellent freeway access, facilitating travel to other parts of the Los Angeles area and the BUR airport. However, parking is a significant and frequent point of contention. Guests consistently report high daily parking fees for both self-parking and valet services, with some finding the spaces tight or experiencing issues with the garage exit system. The cost of parking is a common complaint, with many feeling it should be included given the room rates.

Staff & Service
The staff and service at the hotel elicit a wide range of responses from guests. Many reviews highlight the friendly staff, describing them as helpful, attentive, cheerful, and professional, particularly praising the housekeeping and breakfast teams. Guests appreciate the quick check-in process and the willingness of staff to accommodate requests, such as providing extra pillows or addressing maintenance issues promptly. However, a notable number of guests report negative experiences, citing unfriendly, unhelpful, or even rude interactions, particularly at the front desk. Issues include staff being uninformed about hotel policies, credit card holds, or cancellation procedures, and some guests feel that their concerns are not adequately addressed. There are also reports of inconsistent housekeeping, with rooms not being serviced daily unless specifically requested. The valet service receives mixed reviews, with some praising its efficiency and politeness, while others describe rude or unhelpful attendants.

Additional Information
A significant and frequently mentioned issue impacting guest experience is the presence of protests by unionized staff outside the hotel. These demonstrations often involve loud drumming, megaphones, and chanting, starting early in the morning and continuing for extended periods, severely disrupting guests' sleep and overall peace. Many guests express frustration that they are not informed about these ongoing protests prior to their stay. The hotel's cancellation policy has also been a source of dissatisfaction for some, with guests reporting being charged for cancelled reservations or denied refunds even in emergency situations. Water availability in rooms is another common complaint, as guests often find no complimentary bottled water and are sometimes told they must be a rewards program member to receive it, or directed to purchase it at the lobby shop. Furthermore, guests frequently note concerns regarding security, including reports of maintenance staff entering rooms without permission and a perceived lack of security personnel on guest floors.