Hilton Salt Lake City Center

The hotel's most notable feature is its central location, offering unparalleled access to the Salt Palace Convention Center and various downtown attractions. This makes it an excellent choice for business travelers attending conferences, sightseers exploring the city, and both couples and families seeking convenience. Guests frequently commend the friendly staff and the generally spacious rooms. However, recurring themes in reviews highlight concerns regarding the functionality of the air conditioning and the overall dated appearance of some areas. While many appreciate the hotel's prime spot, some guests have experienced issues with room temperature control and general wear. To ensure a comfortable stay, it is advisable to confirm the air conditioning is fully operational upon arrival and to be prepared for the additional cost and potential height restrictions associated with on-site parking.

Facilities & Amenities
The hotel offers a range of facilities, though feedback is mixed on their condition. The indoor pool is generally well-regarded for its size and hours, providing a good option for relaxation or exercise, though some guests found the water to be cold or noted issues with the hot tub being closed or needing maintenance. The fitness center is described as well-equipped with separate areas for cardio and weights, but some reviews indicate it may be outdated or have non-functional air conditioning, and website photos might be misleading. While Wi-Fi is available, some guests reported slow speeds. A Starbucks is conveniently located on-site, but it operates with limited hours and does not accept cash payments. A common point of frustration for many guests is the absence of microwaves and USB ports in the rooms, which are considered essential modern conveniences. The elevators are noted for being plentiful and fast.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. While many guests praise the rooms as spotless and very clean, a significant number report issues ranging from dust and worn carpets to more serious concerns like hair in the bathtub, uncleaned toilets, and even blood stains on linens. The room condition is frequently described as dated, with peeling wallpaper, cracked counters, and worn tiles in the bathrooms, suggesting a need for renovation. Most guests find the beds comfortable, but some describe them as hard or lumpy with unsupportive pillows. Noise levels can be an issue, particularly from adjoining rooms or elevators, and the air conditioning is a recurring problem, with many rooms reported as being too warm or having loud units. Other in-room amenities like coffee makers (some moldy) and refrigerators (some freezing contents) also receive mixed reviews. Despite these issues, the spacious rooms are consistently appreciated.

Dining & Food Quality
The hotel provides several dining options, with breakfast receiving mixed but generally positive reviews. Many guests praise the breakfast for its quality and variety, often highlighting the popular omelette station. However, some find it expensive, and a few note a lack of diverse meat options or express disappointment that it is not complimentary. The hotel features a main restaurant, Spencer's, which is often commended for its good food quality, though some guests find it overpriced with limited menu choices. The bar area is also well-regarded for its selection and attentive staff. While some guests found the overall food quality surprisingly good for a hotel, others reported average presentation and taste, or issues with specific dishes like bitter salads. Room service availability for breakfast is inconsistent, with some guests reporting it was unavailable or unresponsive.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in the heart of downtown. It offers excellent accessibility to numerous attractions, including the Salt Palace Convention Center, City Creek Mall, and a wide array of restaurants and bars, most of which are within easy walking distance. The proximity to public transportation, such as the city tram and metro station, further enhances convenience for exploring the city or reaching the airport. While the location is highly praised, parking is a significant point of contention. The hotel offers an underground garage, which is convenient, but it comes with a substantial daily fee and can be challenging for larger vehicles due to height restrictions. Some guests also reported issues with the parking garage's entry/exit system.

Staff & Service
The staff at the hotel generally receives high praise for their friendly and attentive service. Guests frequently commend their helpfulness, professionalism, and willingness to assist with various requests, from reservation adjustments to providing local recommendations. The check-in process is often described as smooth and efficient, though some guests experienced long wait times or unaccommodating front desk interactions. Housekeeping is a point of mixed feedback; while some guests report daily service and clean rooms, a notable number express dissatisfaction, citing infrequent cleaning, missed services, or rooms not being made up. Some guests also reported issues with towels not being replenished. Despite these inconsistencies, the overall sentiment towards individual staff members remains largely positive, with many going above and beyond to enhance the guest experience.

Additional Information
Several important details, not fitting into other categories, frequently appear in guest reviews. The hotel has a pet-friendly policy, but some guests found it challenging to locate suitable outdoor areas for pets nearby. While some loyal members appreciate rewards program benefits like room upgrades, others note a lack of welcome gifts. The hotel's dated appearance is a recurring theme, with many guests suggesting it is in dire need of renovation despite efforts to maintain it. Issues with keycards being single-use and requiring frequent replacement are also mentioned. Furthermore, some guests noted the absence of a business center or a laundromat, which can be inconvenient for longer stays or business travelers. The hotel's general ambiance is sometimes described as having an "old" or "funky" smell in certain areas.