Hilton Short Hills

The hotel is recognized as a versatile destination, often serving as a "home away from home" for many, and is particularly noted for its role as a popular wedding venue, hosting numerous events and accommodating large guest blocks. Its spacious rooms and a location directly across from a major shopping mall make it appealing for various types of travelers. It is well-suited for business travelers seeking convenience, families looking for a staycation with recreational facilities, and couples desiring a comfortable getaway. While many guests appreciate the overall cleanliness and the helpfulness of the staff, some recurring feedback points to inconsistencies in service and the need for property updates. To ensure a smoother experience, guests are advised to confirm all amenities and services are available, especially on weekends, and to clarify any potential charges upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, including both an indoor pool and an outdoor pool, which are generally well-regarded by guests, though some note issues with pool hours or overcrowding. A fitness center with a sauna and hot tub is also available, providing options for relaxation and exercise, although the hot tub is frequently reported as being out of order. The executive lounge is appreciated by those with access, but many guests express disappointment that it is often closed on weekends. While Wi-Fi is available, some guests report connectivity issues. A significant point of concern for many is the parking garage, which is often described as poorly maintained, with trash, inadequate lighting, and perceived security issues, despite being a paid service. Some guests also note the absence of a microwave in their rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many praising the clean rooms and spacious accommodations, often highlighting the comfortable beds and large bathrooms. However, a significant number of reviews indicate that the hotel's age is showing, with complaints about outdated decor and worn furniture. Some guests report issues with dirty rooms, including concerns about mold or mildew in showers and general lack of thorough cleaning. Temperature control can be problematic, with reports of AC or heating not working effectively, leading to uncomfortable room temperatures. Noise from adjoining rooms is a recurring issue, impacting sleep quality, and some mention minor inconveniences like bathroom doors that do not stay open or closed properly, or a lack of expected amenities such as body wash or drinking glasses.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast buffet is frequently praised for its excellent quality and delicious variety, with many guests enjoying the food and the attentive service from the restaurant staff. The restaurant and bar areas are generally well-regarded for their atmosphere, with some guests enjoying live music and a good selection of drinks. However, a common point of contention is the perceived overpricing of breakfast and other menu items, with some guests feeling that the cost does not align with the value. Many express frustration over the lack of complimentary coffee in the lobby, requiring them to purchase it at a high cost from the dining room. Additionally, some reviews mention that room service is expensive and that there are limited food options available, particularly after 10 PM.

Location & Accessibility
The hotel boasts an excellent location, making it highly convenient for various activities. Its direct proximity to the Short Hills Mall is a major draw for shoppers, and guests appreciate the easy access to the freeway, facilitating travel. For those looking to visit New York City, the hotel's closeness to a train station offers a practical alternative. It is also well-situated for business travelers due to its proximity to local offices and for guests visiting relatives in nearby towns. However, the parking situation is a frequent source of frustration; while available, it is often described as expensive, with a confusing and poorly maintained parking garage that lacks adequate lighting and security. Some guests also note that the approach to the hotel can be challenging due to traffic, and without a car, dining options beyond the hotel are limited.

Staff & Service
The hotel staff receives mixed but often positive feedback, with many guests commending the friendly staff, highlighting their helpfulness and professionalism. Specific praise is often directed towards the attentive service provided by restaurant and event staff, and some guests experience quick check-in processes. However, a significant number of reviews detail negative interactions, particularly with the front desk staff, who are sometimes described as rude, unwelcoming, dismissive, and lacking in basic hospitality. Issues with billing discrepancies and unexpected charges are frequently reported, alongside difficulties in resolving these matters or reaching management. Housekeeping service can be inconsistent, with some guests noting rooms were not cleaned daily or were cleaned very late. Furthermore, there are complaints about shuttle service inconsistency and instances of overbooking, particularly impacting guests attending weddings.

Additional Information
The hotel is a popular choice for wedding blocks and events, with many guests praising the dedicated event coordinators for their communication and assistance in transforming spaces and managing logistics. Despite its appeal as an event venue, some guests note that the hotel appears tired and outdated in certain areas, suggesting a need for renovation to match its historical grandeur. Recurring minor inconveniences include the absence of bottled water in rooms, which guests are often charged for if requested, and a general lack of expected amenities such as robes or shower caps. Some guests also report issues with adjoining room noise, indicating poor sound insulation. The hotel's policy regarding pool access before check-in has caused frustration for some families, as guests are generally not permitted to use the facilities until their room is ready.