Hotel Hilton West Palm Beach (West Palm Beach, USA)

Arrivals love this hotel's location off I-95, just a stone's throw from CityPlace shopping centre and Kravis Centre for Performing Arts. This accommodation is a top choice for guests attending events at nearby Palm Beach Convention Centre, which can be reached by enclosed walkway.

Guests adore this new hotel's contemporary design and are equally impressed by the rooms. Spacious quarters are praised for their comfortable beds and modern bathrooms, as well as high-tech features such as a huge wide-screen TV, quiet and effective air-conditioning and high-speed Wi-Fi.

Reviewers often mention the complimentary local area shuttle from this hotel. Many prefer to leave their cars securely parked at the hotel and use the shuttle for their Worth Avenue or Palm Beach excursions. Tired travellers love the free and frequent airport transfers.

The breakfast offering often disappoints guests used to the normally high standards of this luxury hotel chain. Common gripes include the small size of the cramped breakfast room, the disorganised approach of serving staff and missing basic buffet items such as cheese and ham.

Guests vent spleen over the valet parking at this hotel. Several irate reviewers report difficulties connecting to the valet office via telephone. Others grouse about 30-40 minute waits while stressed and disorganised valet staff retrieve cars. Some guests claim their vehicles were returned damaged.

While some make a bee-line to this hotel's legendary Saturday Pool Party, many guests are shocked by the pool area's transformation at the weekend and are irked by the pool's use by non-hotel guests. Some who booked suites with pool-views found the noisy revellers disturbed their peace.