HiWay Inn Express of Broken Bow

The hotel offers a practical stay, with its convenient location being a significant draw, especially for those visiting the nearby casino or needing easy highway access. Its pet-friendly policy is also a notable feature, making it a suitable choice for travelers with animal companions. Guests frequently highlight the general spaciousness of the rooms and the often friendly staff as positive aspects of their stay. While cleanliness receives mixed feedback, the hotel aims to provide a functional base. It is particularly well-suited for casino-goers and budget-conscious guests seeking basic amenities. To enhance your experience, consider bringing your own pillows for added comfort, and it is advisable to thoroughly inspect your room upon arrival, particularly regarding cleanliness and any potential odors.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed for guest convenience, though experiences can vary. Many guests appreciate the presence of a swimming pool, which some found clean and enjoyable, while others reported it being out of action or not well-maintained, noting issues like bugs in the water. In-room conveniences are a highlight, with most rooms equipped with a microwave and mini-fridge, which are highly valued for storing snacks and drinks. A coffee maker is also typically provided in rooms, though some guests reported issues with its functionality. Wi-Fi is available throughout the property, but signal strength can be inconsistent in certain areas. The air conditioning units are often described as powerful, capable of making rooms very cold, though some noted them as loud or ineffective in cooling the entire space. The elevator has been reported as out of service at times, and some guests noted unpleasant odors within it. Additionally, some rooms lacked convenient charging ports for electronic devices.

Cleanliness & Room Comfort
Guest feedback on cleanliness is highly polarized. While some guests found their rooms to be very clean and comfortable, a significant number reported issues ranging from dirty sheets and stained towels to hair in various areas and sticky surfaces. A critical concern raised by multiple guests is the presence of bed bugs, which severely impacted their stay and raised health concerns. A pervasive issue is the strong musty smell or other unpleasant odors throughout the hotel and in rooms, which air fresheners often failed to mask. Rooms are often described as outdated with worn furnishings, and some guests noted broken fixtures or damaged items like ripped sheets and stained curtains. Bed comfort also received mixed reviews, with some finding beds comfortable and others describing them as hard or having lumpy pillows. Noise levels can be an issue due to thin walls, allowing sounds from neighboring rooms and hallways to be heard. Bathrooms were sometimes reported as unclean, with odors or lack of fresh supplies. The vinyl flooring in rooms was appreciated by some for cleanliness but disliked by others.

Dining & Food Quality
The complimentary breakfast at the hotel receives highly mixed reviews from guests. While some found it to be acceptable and a convenient offering, many others described it as basic, "awful," or "mediocre" due to limited options, cold food, or stale items. Typical offerings include a pancake maker, various cereals, fruit, and microwavable breakfast sandwiches, often with limited meat choices like pork. Guests frequently expressed disappointment over the lack of variety, such as the absence of hot eggs, diverse meat options, or yogurt. The overall food quality is generally considered un-nutritious and not particularly fresh, with some items like fruit and bread reported as outdated. Coffee is available, often 24/7 in the lobby, but its quality varies significantly, with some guests finding it good and others describing it as terrible or from a push-button machine.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering exceptional convenience for guests. It is notably situated directly across the street from the casino, making it an ideal choice for those planning to visit the establishment. Its position right on the highway allows for very easy and quick access, facilitating smooth arrivals and departures for travelers. Guests frequently praise its proximity to various local attractions, including shopping areas, a wide selection of restaurants, and a nearby baseball park. For those interested in outdoor activities, the hotel also serves as a good base for exploring Broken Bow Lake, despite requiring a short drive. Parking is readily available on-site, and its accessibility is generally viewed positively by guests.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness. Many guests highlighted specific individuals for their warm demeanor, informative assistance, and willingness to accommodate requests. The check-in process is frequently described as quick and easy, contributing to a smooth start to the stay. Guests appreciate the attentive service provided, with staff often going out of their way to assist, such as providing plastic serveware or offering solutions for room issues. While the majority of feedback is positive, some guests reported negative interactions with certain staff members, particularly managers, citing rudeness or a lack of accountability when addressing serious concerns. However, the overall sentiment leans towards a positive customer service experience.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animal companions, and it offers designated smoking rooms separated from non-smoking areas. While some areas like the lobby may appear updated, many guests noted that the overall appearance of the rooms and hallways is dated and in need of upgrading. A recurring and significant concern is the presence of strong, persistent odors in various parts of the hotel, including hallways and rooms, which can range from musty to more unpleasant smells and often detracts from the guest experience. Many guests felt the hotel was overpriced for the quality of the accommodations and amenities offered, especially given the issues with cleanliness and outdated facilities, leading to a perception of poor value.