Holiday Inn Baton Rouge-South by IHG

This hotel is frequently praised for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, often mitigating issues arising from the property's age. Its convenient location near the interstate and various amenities makes it a practical choice for many. Guests often highlight the comfortable beds and the overall cleanliness of the rooms. The hotel is particularly well-suited for business travelers and event attendees due to its facilities and accommodating service. Families and travelers seeking convenience also find it a good fit. To enhance your experience, be prepared for potentially slow elevators and consider confirming the pool's operational status before your visit.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted for needing attention. The elevators are a consistent point of concern, frequently described as slow, noisy, and sometimes out of service, leading to significant wait times and frustration for guests. The indoor pool is a recurring disappointment, often reported as closed for maintenance or appearing murky and dirty, making it unusable for many. While free Wi-Fi is available, some guests experienced connectivity issues. A fitness center is present for guest use. Some reviews mention issues with ice machines not working on all floors and a laundry room being unserviceable.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests found their rooms to be clean, comfortable, and spacious, appreciating the cozy bedding and comfortable beds. However, a significant number of reviews reported issues such as mold in bathrooms or on ceilings, dirty floors, stains, and unpleasant odors like mildew or cigarette smoke. Problems with AC units not working, being noisy, or emitting a burning smell were also noted. Some bathrooms were described as small with awkwardly placed doors that obstructed the toilet, and issues like leaking tubs or low shower pressure were mentioned. Additionally, some rooms had non-working TVs or refrigerators, and a few guests encountered roaches or ants.

Dining & Food Quality
The hotel's dining options receive generally positive remarks, particularly regarding breakfast. Many guests found the breakfast to be very good, delicious, and a great value, with some highlighting the quality of the cooked-to-order eggs. The restaurant and bar areas are often described as pleasant spaces with a good menu. However, it's important to note that breakfast is not complimentary and can be considered expensive by some. A few guests experienced issues with limited dinner selections, slow service, or even rude staff in the dining area. Isolated incidents like expired yogurt or gnats near the buffet were also reported.

Location & Accessibility
The hotel's location is widely praised for its convenience and easy access to the interstate, making it ideal for travelers. Guests appreciate its proximity to various restaurants, shopping centers, and essential services like Wal-Mart and gas stations. It is also noted as being well-situated for events at the LSU stadium. However, some guests expressed concerns about the immediate surrounding area, describing neighboring properties as being in disrepair or feeling sketchy. While parking is available, some reviews mentioned it can be small, full, or prone to flooding in certain areas, and there are limited sidewalks or crosswalks for walking to nearby establishments.

Staff & Service
The staff at this hotel consistently receives high praise for being friendly, helpful, accommodating, and professional. Many guests highlighted their willingness to go above and beyond to resolve issues and ensure a positive experience, from quick check-in to being responsive to concerns. The housekeeping team is also commended for maintaining cleanliness. However, there are instances of rude staff reported, particularly at the front desk or in the restaurant, and some guests felt a lack of appreciation or unhelpful responses, such as during a tornado warning or when requesting refunds. A few guests also noted slow service during check-out.

Additional Information
The hotel, while generally well-maintained, is frequently described as older and in need of renovation or updates in certain areas, despite some recent lobby improvements. Guests should be aware that the hotel often hosts events, which can sometimes lead to noise disturbances from parties, particularly late at night. While security presence in the car park is mentioned positively by some, other guests reported feeling unsafe due to the surrounding area or experiencing car break-ins. It is a consistent point that complimentary breakfast is not offered, which surprises some guests. Additionally, several reviews noted issues with room doors that stick or do not close properly without force.