Holiday Inn Boston Logan Airport - Chelsea By Ihg

The hotel is widely praised for its modern design and exceptional cleanliness, establishing itself as a reliable and comfortable choice for travelers. Its signature feature is its proximity to the airport, making it particularly well-suited for airport travelers with early flights, layovers, or cancelled flight situations. Guests consistently highlight the hotel's comfortable accommodations and the generally friendly and helpful demeanor of the staff. The spacious and quiet rooms contribute to a restful stay, appealing to both business travelers seeking a productive environment and families looking for a comfortable base. To enhance your experience, it is advisable to confirm the current availability of on-site dining and shuttle services, as these can vary. Additionally, be prepared for potential parking fees, which are a common point of discussion among guests. The hotel's commitment to a clean and welcoming environment makes it a strong contender for those prioritizing comfort and convenience near the airport.

Facilities & Amenities
Guests generally appreciate the hotel's modern decor and stylish lobby, which create a welcoming first impression. The hotel features a small pool that is often noted for its cleanliness and comfortable temperature, making it a pleasant option for relaxation, especially for families. A well-equipped fitness center is also available for guests to maintain their routines. Connectivity is facilitated by reliable free Wi-Fi throughout the property. For convenience, ice machines and vending machines are typically accessible. However, a recurring point of disappointment for many guests is the frequent closure or complete absence of the advertised bar and restaurant facilities, which can lead to unexpected challenges in finding evening dining options. Furthermore, the parking lot is often described as small and can fill up quickly, sometimes necessitating paid overflow parking, which is a significant concern for many visitors.

Cleanliness & Room Comfort
The hotel consistently receives high marks for the immaculate rooms and overall spotless condition, with many guests describing them as very clean and well-maintained. The comfortable beds and high-quality linens are frequently praised for ensuring a restful night's sleep. Rooms are generally spacious and equipped with convenient amenities such as a coffee maker (often a Keurig), a microwave, and a mini-fridge, along with charging stations in bedside lamp bases. The bathrooms are typically clean, with many guests noting good water pressure in the showers. Thoughtful touches like blackout curtains and shades contribute to ultimate comfort. While most rooms are quiet, some guests occasionally report noise from hallways, neighboring rooms, or outside traffic and sirens. A few isolated comments mention minor bathroom issues like drainage or a specific odor, but these are not widespread.

Dining & Food Quality
The breakfast offered at the hotel generally receives positive feedback, with many guests describing it as good, fresh, hot, and delicious, providing a variety of options to start the day. Some guests particularly enjoy the quality of the food, with specific items like meatballs receiving praise. However, a significant point of contention for many is that breakfast is typically not included in the room rate and is considered quite expensive, leading some to seek dining alternatives outside the hotel. A major and frequent complaint revolves around the restaurant and bar facilities. Despite being advertised, these are often found to be closed or non-existent during evening hours, forcing guests to venture out for dinner and drinks. This inconsistency in dining availability can be a notable inconvenience, especially for those expecting on-site options after a long day of travel.

Location & Accessibility
The hotel's location is primarily valued for its proximity to the airport, often being just a short five to ten-minute ride away by taxi or ride-share service, making it highly convenient for early morning flights or layovers. While situated in an industrial area of Chelsea, it offers easy access to downtown Boston via public transportation, though some guests find it further from major tourist sites than anticipated. The presence of a Walgreens and various fast-food establishments nearby adds to the convenience for quick needs. A significant drawback for many guests is the absence of an airport shuttle service, which is a common expectation for hotels advertising themselves as "airport hotels." This often results in additional, sometimes costly, taxi or ride-share expenses. Furthermore, parking at the hotel is consistently mentioned as being paid and often limited, adding to the overall cost and occasional inconvenience.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their professional and attentive service. Numerous reviews commend staff members for going "above and beyond" to assist with requests, making guests feel welcomed and "treated like family." The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Staff are generally seen as willing to assist with various needs, from luggage storage to providing local recommendations. However, a few isolated instances mention less positive interactions, including perceived unresponsiveness to specific requests like towel replenishment or maintenance issues, and occasional lack of communication regarding hotel policies or charges. Despite these infrequent concerns, the overwhelming sentiment is that the staff's dedication to providing excellent service significantly enhances the guest experience.

Additional Information
A frequently raised concern among guests is the paid parking policy, which many find unexpected and an unwelcome additional cost, especially given the limited space in the hotel's lot. Compounding this, the lack of an airport shuttle service is a major point of disappointment for a hotel positioned as an "airport" property, often leading to unexpected expenses for taxi or ride-share services. Guests should also be aware that housekeeping services are not provided daily unless specifically requested. On a positive note, the hotel offers luggage storage, which is appreciated by travelers. Some guests have reported issues with security deposit refunds taking an extended period to process. Additionally, a few reviews mention a lack of in-room information regarding hotel services or WiFi access, and limitations in TV channel selection, such as the absence of certain sports networks.