Holiday Inn Denver East By Ihg

The hotel offers a distinctive experience with its unique open atrium lobby and rooms featuring balconies that provide impressive mountain and city views. While some guests note the property's dated appearance, many consistently praise the friendly staff and its highly convenient location. This makes it an ideal choice for business travelers seeking proximity to corporate areas, sightseers eager to explore the city's attractions, and couples looking for a scenic and comfortable retreat. Families might also find the hotel suitable, though it's advisable to confirm specific amenity availability. To enhance your stay, guests frequently recommend inquiring about the often-unexpected parking fees and verifying the operational status of the pool, as well as conducting a quick check of the room upon arrival for any immediate concerns.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities. The hot tub is a popular feature, though it is frequently reported as being closed, cold, or having non-functional jets. The fitness center is generally well-regarded, offering a good selection of equipment, with some guests appreciating the thoughtful provision of earphones. While free Wi-Fi is available, its reliability can be inconsistent. The hotel also includes a sundries store for convenience. However, the pool is a recurring point of disappointment, often described as being closed, unheated, small, or having an unusual indoor/outdoor design. Ice machines are frequently out of order on various floors, requiring guests to seek ice elsewhere. Similarly, laundry facilities are often reported as being unusable or out of order, causing inconvenience for longer stays. The elevators, while providing card key access for security, are sometimes slow, with only one or two operational, and are often shared with housekeeping carts, leading to delays.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied; some guests find rooms generally clean and beds comfortable, ensuring restful sleep. However, many reviews highlight issues like bugs, including flying insects, crawling pests, and even bed bugs. Rooms are often described as dated, with dirty carpets showing stains and dust, and recurring complaints mention unpleasant musty, smoke, or sewer smells. Functionality problems are common, with balcony doors often broken, difficult to open, or unable to lock securely. Guests frequently report a lack of cold water, with only hot water available, or low water pressure in showers and sinks. Air conditioning units can be problematic, either ineffective or emitting strange odors. Other concerns include small room sizes, worn furniture, dirty bathrooms with clogged drains, hair, and stains, and significant noise from street traffic, loud music, or atrium activity.

Dining & Food Quality
The hotel's dining options receive mixed reviews. The breakfast is generally considered good, with some guests praising its variety, including omelets, and the attentive service from the staff. The restaurant food quality is often commended, with specific dishes like spaghetti and meatballs or the breakfast burrito receiving positive mentions. The bar area is also appreciated for its selection of beverages and friendly bartenders. However, a common point of contention is that breakfast is not complimentary and is often perceived as overpriced, with some guests noting deceptive policies regarding its inclusion. The restaurant menu is sometimes described as limited, and service can be slow, with reports of the bar closing earlier than expected. While the food itself is often satisfactory, the overall value and convenience of the dining experience are frequently debated among guests.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of various attractions, shopping centers, and dining options, including a nearby Walmart and Sam's Club. Its proximity to downtown and major highways makes it accessible for both leisure and business travelers. The hotel also offers a free shuttle service within a two-mile radius, including transport to the train station, and is a reasonable distance from the airport. However, the surrounding area receives mixed feedback, with some guests expressing concerns about a sketchy neighborhood and the presence of homeless individuals, leading to feelings of unsafety and reports of car break-ins. Parking is a frequent point of frustration; it is often described as expensive, with fees ranging from $15-$20 per night, and can be confusing to navigate. Limited parking spots and issues with the payment system are also common complaints, with the garage sometimes being a considerable walk from the hotel.

Staff & Service
The hotel staff consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and polite demeanor. Specific mentions include attentive service from housekeeping, efficient quick check-in processes, and the willingness of staff to accommodate requests for early check-in or late check-out. Guests appreciate the overall positive attitude and professionalism of many team members. However, some reviews indicate a mixed experience, with certain staff members, particularly at the front desk, being perceived as rude, unfriendly, unprofessional, or unresponsive. There are reports of slow check-in due to understaffing and poor communication regarding hotel issues or policies. Instances of lack of accountability for problems, such as lost laundry or unresolved room issues, are also noted. Despite these inconsistencies, the dedication of many staff members to providing excellent service is a recurring positive theme.

Additional Information
Guests frequently highlight several important details that impact their stay. The deposit policy is a common point of contention, with guests often surprised by unexpected charges or delays in receiving refunds. The hotel's outdated property is a recurring observation, with many areas noted as needing renovation. While balconies are a feature, their doors often have functionality issues, such as being difficult to open or unable to lock, and they typically lack furniture. There is no room service available, and rooms generally do not include a safe box or a microwave. The laundry facilities are frequently reported as being out of order, causing inconvenience. The unique atrium design can contribute to noise traveling to rooms. Some guests have also experienced fire alarm malfunctions, leading to disruptions. The hotel utilizes a room key access system for elevators, which enhances security but can be inconvenient.