Holiday Inn Dublin-pleasanton By Ihg

This hotel is currently undergoing extensive renovations, which are transforming the property and enhancing the guest experience, though some guests experienced temporary inconveniences. Its signature feature is its commitment to providing comfortable accommodations and attentive service even amidst the upgrades. The hotel is particularly well-suited for business travelers due to its convenient location and fast Wi-Fi, as well as families seeking a comfortable base with access to amenities like the indoor pool. Many guests appreciate the quiet atmosphere despite being near a freeway. To make the most of your stay, consider inquiring about the availability of a newly renovated room, and be aware that some facilities may have temporary closures due to the ongoing work.

Facilities & Amenities
The hotel is actively updating its facilities, with many guests noting the positive changes in newly renovated rooms and common areas. While some guests experienced temporary closures of the gym and indoor pool due to construction, others enjoyed these amenities, particularly the spacious and relaxing indoor pool and hot tub. The Wi-Fi generally receives praise for being fast and stable, supporting both work and leisure needs. Parking is widely available and often free, though some guests found it poorly lit at night or a long walk from their rooms due to the ongoing renovations. The hotel also features a pleasant courtyard for relaxation. However, the gym has been described as outdated by some, with missing equipment, and the business center is currently non-existent.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many praising the comfortable beds and high-quality linens that ensure a restful sleep. The newly remodeled rooms are particularly appreciated for their updated appearance and amenities. However, some older rooms have been described as outdated, small, or having a musty smell. While many rooms are quiet, noise levels can be an issue for some, with reports of loud doors, freeway noise, or thin walls allowing sounds from neighboring rooms. In-room amenities vary, with some guests noting issues with the TV, coffee maker, or the condition of the refrigerator and microwave. Bathroom comfort is mixed, with some enjoying newly remodeled spaces, while others experienced low water pressure or issues with hot water.

Dining & Food Quality
The on-site restaurant receives mixed but generally positive feedback, with many guests enjoying the convenience and describing the food quality as good, delicious, and even amazing, particularly the omelettes. The bar is also a popular spot, with guests praising the friendly and energetic bartenders. Breakfast is a frequent topic; while some guests appreciate the "lovely" or "good" breakfast, others note that it is not complimentary and can be expensive, with some finding the breakfast variety adequate but lacking in certain options like vegetables. There were isolated reports of poor service or issues with the restaurant being closed on certain evenings. Many guests also appreciate the proximity to various nearby restaurants and shops.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent choice for exploring the area. Guests consistently highlight its central location and easy freeway access, which simplifies travel. It is situated in a commercial district, offering a sense of safety and proximity to numerous nearby shops and restaurants. The BART station is within walking distance, providing convenient public transit options to wider areas. Parking is generally abundant and free, though some guests found it challenging to navigate due to ongoing construction or its distance from certain rooms. Overall, the hotel's setting is considered ideal for both leisure and business travelers due to its accessibility and surrounding amenities.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, such as providing extra towels or addressing maintenance issues promptly. The customer service is frequently described as professional, welcoming, and caring, with employees often going above and beyond to ensure a pleasant stay. Housekeeping is generally efficient in addressing concerns, though some guests reported inconsistencies with daily cleaning or replenishment of in-room items. While the vast majority of feedback is positive, a few guests reported isolated incidents of unhelpful or dismissive behavior from certain front desk personnel.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which, while improving the property, may lead to some construction noise or temporary closures of certain areas. The hotel maintains a pet-friendly policy, though some guests found the non-refundable pet deposit to be higher than average and noted challenges in finding suitable outdoor areas for pets. There have been recurring issues with the hotel's deposit policy, with some guests reporting that their security deposits were held for an extended period before being returned. While the hotel aims to provide a relaxing atmosphere, some guests experienced disturbances from live music events held on the premises. Additionally, there were isolated reports of water service interruptions during stays.