Holiday Inn Express Arnhem By Ihg

The hotel's signature feature is its prime central location, offering unparalleled access to Arnhem's main attractions, shopping districts, and dining options, making it an ideal choice for sightseers, business travelers, and event attendees. Guests consistently praise the exceptionally friendly and helpful staff who contribute significantly to a positive stay, often going above and beyond to assist. The hotel is also frequently commended for its clean and comfortable rooms, ensuring a pleasant experience for couples and families exploring the city. While the breakfast receives mixed feedback, its convenience is often noted. To enhance your stay, consider requesting a room away from the street if you are sensitive to noise, and be sure to leverage the hotel's excellent walkability to explore the vibrant city center.

Facilities & Amenities
Guests generally find the hotel’s Wi-Fi to be reliable and freely available, allowing for good connectivity throughout their stay. Parking is conveniently offered on-site, including a secure underground garage, though many guests note that this comes with a significant additional charge. The air conditioning system is present in rooms, but a recurring theme is the difficulty guests experience in controlling the temperature independently, sometimes requiring staff intervention or leading to rooms being too warm or cold. Many rooms lack a mini-fridge, which some guests miss, and the televisions are often described as small. On the positive side, a complimentary ice machine is available, and a supermarket directly across the street is highly appreciated for its convenience. The hotel also implements a green choice policy, offering guests a complimentary drink voucher if they opt out of daily room cleaning. The elevators provide easy access to all floors, though some minor maintenance issues have been noted.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with guests frequently noting the spotless condition of their rooms and common areas. Most reviews highlight the comfortable beds and the overall comfort of the rooms, contributing to a restful stay. The bathrooms are generally described as spacious and well-maintained, often featuring excellent water pressure and ample hot water. While many guests find the rooms to be a good size, some consider them smaller than expected. Noise levels receive mixed feedback; some guests report quiet rooms, especially those away from the street, while others mention occasional disturbances from outside or neighboring rooms, particularly during busy periods or festivals. Basic in-room amenities like coffee and tea are provided, though the absence of a mini-fridge is a common observation.

Dining & Food Quality
The breakfast offering is a prominent topic, with most guests describing it as good, varied, and exceeding expectations for a continental style. Many appreciate the selection of fresh bread, pastries, cold cuts, cheese, yogurt, and fruit. Coffee quality is frequently praised, and some guests are pleasantly surprised by the inclusion of scrambled eggs. However, some find the breakfast area to be very busy and a bit hectic, especially during peak times, leading to congestion and occasional waits. A few guests feel the variety is limited, particularly regarding hot food options like bacon or sausages, and some note that items are not always replenished promptly. Despite these minor points, the breakfast is generally seen as a positive and convenient start to the day.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Arnhem. It is situated right on the edge of the pedestrian shopping and dining zone, with numerous shops, cafes, and restaurants within easy walking distance. Guests appreciate its proximity to key attractions like the John Frost Bridge and the Arnhem Centraal train station, which is typically a 5-15 minute walk away, providing easy access to public transport. A significant advantage is the presence of a supermarket directly across the street. While the location is praised for its accessibility, some guests note that the area immediately outside the hotel can occasionally attract "street people," though this is generally not perceived as a safety concern. Parking is available on-site in a secure garage, which is a major convenience for those traveling by car.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, being described as exceptionally friendly, helpful, and attentive. Guests frequently highlight their professionalism, efficiency, and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out process is generally smooth, even during busy periods, though some isolated incidents of delays or initial room assignment issues have been reported. Many reviews commend specific staff members for their outstanding service, noting their multilingual abilities and genuine hospitality. The housekeeping team is also praised for maintaining high standards of cleanliness. Overall, the staff's dedication to providing excellent service is a standout feature, significantly enhancing the guest experience.

Additional Information
Guests should be aware that while the hotel offers convenient on-site parking, it comes with a notable additional charge that some find to be on the higher side. The hotel actively promotes a green choice policy, allowing guests to opt out of daily room cleaning in exchange for a complimentary drink voucher, which is a popular initiative. Some guests have noted that the air conditioning system's temperature control is centrally managed and not fully adjustable from individual rooms, which can be a point of frustration for those with specific temperature preferences. Additionally, a few guests have observed the absence of a toilet brush in the rooms, which is a minor but recurring comment.