Holiday Inn Express Berlin - Alexanderplatz By Ihg

The hotel's excellent central location is a signature feature, placing guests within easy reach of major attractions and public transport, making it an ideal base for sightseers and business travelers alike. Guests consistently praise the friendly and helpful staff, who are often highlighted for their attentiveness and efficiency. The varied and plentiful breakfast receives high marks for its quality and selection, providing a great start to the day. The overall cleanliness of the premises is frequently noted, contributing to a pleasant stay. Rooms are generally found to be comfortable and quiet, offering a restful retreat after a day of exploration. For couples seeking a convenient urban getaway or families exploring the city, the hotel provides a welcoming and well-situated environment. To enhance your experience, consider arriving early for breakfast to avoid peak crowds, and remember to request daily room cleaning if desired, as it is not standard practice.

Facilities & Amenities
Guests appreciate the convenience of the hotel's on-site bar for evening relaxation and the small shop/kiosk in the lobby, which offers snacks and drinks, though some find prices to be high. While the hotel does not feature a fitness center or swimming pool, it provides essential amenities like reliable Wi-Fi throughout the property. The air conditioning in rooms receives mixed feedback, with several guests noting it can be ineffective or insufficient, leading to warmer room temperatures. Some rooms are equipped with a safe for valuables, though a few guests reported issues with its functionality. A kettle with tea and coffee supplies is available in rooms, and umbrellas can be rented from the reception. A common point of feedback is the absence of a fridge or minibar in the rooms, which many guests would find beneficial for storing personal items. The elevator system, with only two units, can lead to significant waiting times, especially during busy periods.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, some isolated comments mention minor issues such as stained carpet, a lingering smell in certain rooms, or occasional oversight in cleaning details like hair on bedding. Regarding room condition, guests find the spaces modern and well-decorated, though some note a lack of sufficient storage or drawers for clothing. Bed comfort is largely positive, with many appreciating the comfortable beds and choice of pillows, though a few found mattresses to be worn or the sofa beds uncomfortable. Noise levels are generally low due to excellent soundproofing from the street, but some guests reported disturbances from external sources like bin lorries or internal noise from doors jolting. The bathroom facilities are typically clean, modern, and spacious with good shower pressure, though some noted slow drains, a lack of ventilation, or cold temperatures due to no heating. Basic toiletries and a kettle are provided in the rooms.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight for many guests, frequently described as excellent, varied, and plentiful. The breakfast variety includes a wide selection of fresh pastries, breads, cheeses, and cold cuts, alongside hot options such as scrambled and boiled eggs, and sometimes bacon or sausages. Many appreciate the inclusion of vegan alternatives, such as plant-based milk and yogurt. The food quality is generally rated highly, providing a satisfying start to the day. However, the breakfast area can become quite crowded and chaotic, especially during peak hours, leading to waits for tables and food replenishment, despite the staff's efficient efforts to clear and restock. Feedback on the coffee is mixed, with some guests wishing for espresso or more traditional filter options. The hotel's restaurant and bar also offer a limited menu for other meals, with some positive comments on specific items like pizza and nachos, though some find the prices to be on the higher side.

Location & Accessibility
The hotel boasts a highly praised central location, making it incredibly convenient for exploring the city. It is within easy walking distance to numerous key attractions such as Alexanderplatz, Museum Island, St. Nikolai Church, and the Berlin Cathedral. Guests particularly value the excellent public transport links, with a metro station (U2 Klosterstrasse) located directly across the street, providing quick access to various parts of the city. The nearby S-Bahn station (Jannowitzbrücke) also offers direct connections to the airport, simplifying arrivals and departures. While the immediate vicinity is described as a quiet area, offering a peaceful retreat, some guests note a lack of immediate shops or restaurants. Parking is available on-site, but it is very limited, with only about ten spaces, often leading to guests needing to use more expensive public parking facilities nearby.

Staff & Service
The hotel's friendly staff consistently receives high praise for their exceptional helpfulness and attentiveness. Guests frequently highlight their willingness to go above and beyond, providing valuable tips for sightseeing, assisting with directions, and even helping with unexpected situations like medical emergencies. The check-in/out process is described as quick, easy, and efficient, often allowing for early check-ins. Staff are noted for being very accommodating and professional, contributing significantly to a positive guest experience. Housekeeping operates on an every-other-day schedule for environmental reasons, though daily cleaning can be requested; some guests reported inconsistencies with this service, such as rooms not being cleaned as requested or towels not being fully replaced. Other appreciated services include luggage storage and the bar service, where staff are often commended for their pleasant demeanor.

Additional Information
Guests should be aware of the hotel's sustainability policy, which means room cleaning is typically provided every other day, though daily service can be requested. A deposit is sometimes required upon check-in, which guests should anticipate. The small hotel shop in the lobby offers convenient access to snacks and drinks, although some guests find the prices to be on the higher side. A recurring point of feedback is the absence of a minibar or fridge in the rooms, which many guests would find beneficial. While generally efficient, the elevator issues with only two units can lead to notable waiting times, particularly during busy periods. Some isolated incidents include reports of heating issues in rooms during colder months and a rare but serious toilet door issue that caused a guest to be temporarily trapped. Loyal guests appreciate the acknowledgment of their rewards program benefits.