Holiday Inn Express Bogota - Parque La 93 By Ihg

The hotel is highly regarded for its prime location adjacent to Parque 93, offering guests immediate access to a vibrant array of restaurants, bars, and shops in a safe and walkable neighborhood. This makes it an ideal choice for sightseers and leisure travelers looking to explore the city's culinary and social scene, as well as business travelers seeking convenience and a pleasant environment after work. Guests consistently highlight the attentive and friendly staff, the spacious and comfortable rooms, and the satisfying breakfast as key elements of a positive stay. While many appreciate the modern feel and cleanliness, some note that certain areas could benefit from updates. To enhance your experience, consider requesting a room away from the main street if you are sensitive to noise, and be prepared for potential minor maintenance issues in the rooms, which are often promptly addressed by the staff. The hotel's welcoming atmosphere makes it a popular choice for families and couples alike.

Facilities & Amenities
Most guests find the hotel's facilities to be adequate, though some note areas for improvement. The Wi-Fi generally receives positive feedback for its quality, enabling guests to stay connected for work or leisure, though a few found it slow. The gym is available, but many guests describe it as small with limited cardio machines and very light dumbbells, and some reported issues with equipment maintenance, such as a broken bench. While the hotel does not offer a minibar or complimentary bottled water in rooms, water can be purchased at the reception. The lobby area is generally considered pleasant for waiting, but some guests found the seating insufficient for larger groups. The hotel also features a pizzeria on the ground floor, which is a convenient dining option for guests.

Cleanliness & Room Comfort
Guests frequently praise the cleanliness of the rooms, with many describing them as spotless and well-maintained. The beds are consistently highlighted as very comfortable, ensuring a restful night's sleep, often complemented by high-quality linens. Rooms are generally spacious and airy, providing ample space for relaxation and work. However, some guests have noted that the rooms, particularly the bathrooms, appear dated and could benefit from refurbishment, with occasional reports of mold on ceilings, slow drains, or broken fixtures like shower handles and toilet seats. Noise levels are a recurring concern for some, with complaints about street noise, thin walls allowing sound from neighboring rooms, and even barking dogs, which can impact sleep quality. Housekeeping is generally good, though a few guests reported issues with inconsistent towel replacement or a lack of in-room amenities like coffee or extra towels unless specifically requested.

Dining & Food Quality
The breakfast at the hotel receives mixed but generally positive feedback. Many guests describe it as delicious, varied, and comprehensive, offering a good selection of fruits, juices, and hot dishes. The availability of Colombian breakfast options is particularly appreciated. However, some guests found the breakfast to be repetitive for longer stays, and a few reported issues with food quality, such as cold eggs or limited variety, especially if arriving later in the morning. The coffee machine is often praised for making good coffee. The restaurant area itself can sometimes feel crowded, with some guests noting insufficient seating and occasional pressure to vacate tables quickly during busy periods. Service in the breakfast area is mostly positive, with staff being attentive, though some instances of slow service were mentioned.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in a safe and walkable neighborhood right next to Parque 93. This prime spot offers easy access to numerous restaurants, bars, and shopping options, making it convenient for both leisure and business travelers. Guests appreciate being able to explore the area on foot, with many dining choices just steps away. While the hotel is well-situated for local attractions, some guests note that it is further from the city center, Monserrate, or event venues like Corferias, which might require longer travel times. Parking is available, often located at the rear of the property and shared with other offices, and is generally considered secure. The hotel's proximity to public transportation is also a plus, though specific details are less frequently mentioned.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness. Guests frequently commend the reception team for their professionalism and willingness to assist with various requests, from providing local recommendations to helping with transportation arrangements. The check-in and check-out process is generally described as quick and efficient, though a few guests reported longer waiting times or issues with initial room assignments. Housekeeping staff are often noted for their politeness and efficiency in maintaining room cleanliness. While most interactions are positive, a few guests experienced instances of unhelpful or rude staff, particularly regarding specific requests or billing discrepancies. Overall, the hotel's commitment to customer service is a recurring positive theme, with many guests feeling welcomed and well-cared for during their stay.

Additional Information
Guests should be aware of certain hotel policies and unique aspects. Some guests reported billing discrepancies or unexpected charges upon arrival, particularly regarding taxes, which caused frustration. While the hotel generally maintains a high standard, some reviews mention ongoing construction in front of the building, which might affect accessibility or views, though it typically does not disrupt the stay significantly. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. However, some guests noted that the hotel's amenities might not be ideal for families with young children, as certain features like a step in the bathroom or tall breakfast seating were not readily available. Additionally, some guests experienced issues with earning rewards program points when booking through third-party sites.