Holiday Inn Express Boise-university Area By Ihg

This hotel stands out for its exceptional complimentary breakfast and its prime location adjacent to the Greenbelt walking trail and the BSU campus, offering a unique blend of urban convenience and natural beauty. It is an ideal choice for families visiting the university or attending games, sightseers eager to explore the city's attractions, and business travelers seeking a quiet yet accessible base. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the consistently friendly and helpful demeanor of the staff, which significantly enhances the overall experience. To make the most of your stay, be sure to take advantage of the scenic Greenbelt for leisurely walks or runs, providing a refreshing escape just steps from the hotel. Additionally, plan to indulge in the highly praised breakfast offerings each morning, which many describe as a true highlight. For a smoother arrival, consider inquiring about early check-in options if your travel schedule requires it, as the staff is often accommodating.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. A popular feature is the outdoor heated pool, which provides a pleasant space for relaxation and recreation, though some guests were surprised it wasn't indoors. Adjacent to the pool area, a hot tub is available, often located within the fitness center, which is equipped for guest workouts. Many appreciate the spacious common areas throughout the hotel, providing ample seating and comfortable spots for individuals or small groups to work, relax, or play games. Additional conveniences include free Wi-Fi to keep guests connected, and a laundry facility for longer stays. Thoughtful touches like warm cookies at check-in and lemon-infused water in the lobby are frequently noted. While vending machines are available, some guests expressed a desire for a wider selection of beverages. The hotel also provides complimentary bikes, allowing guests to explore the nearby Greenbelt.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as very clean and well-maintained, contributing to a fresh and inviting atmosphere. The beds are consistently praised for being exceptionally comfortable, often described as soft and providing a restful night's sleep, complemented by fluffy pillows and nice sheets. While most rooms offer a pleasant stay, some guests noted signs of wear and tear, including dingy appearances, worn headboards, or stained carpets, and occasional issues with bathroom doors or peeling paint. Noise levels are generally quiet, though a few guests experienced disturbances from electrical rooms, elevators, or neighboring rooms due to thin walls. In-room amenities typically include a microwave and fridge, which are appreciated. However, some encountered issues with air conditioning functionality, non-working phones, or a lack of a fan in the bathroom, which can lead to humidity.

Dining & Food Quality
The complimentary breakfast at this hotel consistently receives outstanding praise, frequently described as "spectacular," "excellent," and "the best" many guests have experienced at a hotel. The breakfast variety is a significant highlight, offering a wide array of options to cater to diverse tastes, ensuring a satisfying start to the day. Popular items include biscuits and gravy, various egg omelets, potatoes, and both pork sausage and bacon, though some noted the occasional absence of bacon. Guests also appreciate the selection of cereals, fresh fruit, breads, and cinnamon rolls. The pancake maker and a unique burrito bar are often mentioned as delightful additions. While the food quality is generally very high, a few guests wished for warmer food temperatures or better coffee and creamer options. The breakfast area itself is frequently noted for its cleanliness and the attentive staff who ensure items are well-stocked.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the area. Its proximity to the BSU campus and stadium is a major advantage, often within easy walking distance, which is particularly beneficial for university visitors and sports fans. Guests highly value the direct access to the Greenbelt, a scenic walking trail located just across the street, providing opportunities for outdoor recreation. While slightly removed from the immediate hustle of downtown, it remains easily accessible within a short drive or via the river trail, offering a quieter environment. Numerous restaurants and a grocery store are also within walking distance, adding to the convenience. Parking is available and generally considered safe and convenient, with some guests noting it is free, though a few mentioned it could be limited or incur an additional charge. An airport shuttle service is also provided, further enhancing accessibility.

Staff & Service
The staff and service at this hotel consistently receive high commendations from guests, who frequently describe them as exceptionally friendly, helpful, and attentive. Many reviews highlight the staff's positive attitude and willingness to go above and beyond to assist with requests, creating a welcoming and pleasant atmosphere. The check-in process is often noted as quick, smooth, and efficient, even during busy periods. Guests appreciate the staff's responsiveness, such as accommodating early check-in when possible and providing useful recommendations for local attractions and dining. The airport shuttle service is also praised for its convenience and the helpfulness of its drivers. While most experiences with housekeeping are positive, ensuring rooms are clean and well-maintained, a few guests reported instances where their rooms were not serviced as expected. Overall, the dedication of the staff significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of certain additional charges that may apply, including a destination fee or facility use fee, which some found unexpected or not clearly communicated at booking. There may also be an early check-in fee if rooms are needed significantly before standard time. Regarding beverages, guests noted that complimentary water bottles are limited, and purchasing additional ones can be costly; however, a water refill machine is available for free use. Some guests experienced issues with cancellation policies, finding them restrictive. On a positive note, the hotel offers a local gym pass, providing access to off-site fitness facilities. Other minor points mentioned include the absence of smart TVs in rooms, and occasional issues with in-room phones or shower hot water and water pressure.