Holiday Inn Express Frankfurt Airport-Raunheim by IHG

This hotel is a popular choice for travelers seeking a convenient stopover near Frankfurt Airport, often highlighted for its cleanliness and comfortable accommodations. Its signature feature is its strategic location with easy access to the airport via a dedicated shuttle service, making it ideal for transit passengers and business travelers needing quick connections. Many guests also find it suitable for families due to its practical amenities and proximity to a supermarket. The hotel consistently receives praise for its well-maintained rooms and the overall positive experience provided by the staff. To enhance your stay, it is advisable to confirm shuttle schedules in advance and be aware of the parking policies, as these are recurring themes in guest feedback.

Facilities & Amenities
Guests generally find the hotel's facilities practical and well-suited for short stays. The availability of free Wi-Fi is appreciated, though some guests reported connectivity issues in their rooms. The hotel features a bar area in the lobby, which provides a relaxed setting for an evening drink, though the food menu is noted as limited. A vending machine is available for snacks and drinks, adding to guest convenience. While there is no swimming pool or extensive wellness facilities like a fitness center mentioned as a prominent feature, the overall amenities are considered sufficient for a comfortable overnight stay. The presence of a supermarket directly adjacent to the hotel is a highly valued amenity, allowing guests easy access to snacks and necessities.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. Comfortable beds and quality linens are frequently praised, contributing to a restful night's sleep. Rooms are often described as modern and well-designed, with some guests appreciating the ability to ventilate. However, some guests have reported specific issues, such as a persistent bathroom fan noise or loud closing doors. Isolated incidents of stains on carpets or walls, and even more concerning reports of bloodstains on curtains or glitter left from previous guests, indicate occasional lapses in housekeeping. The shower design, often lacking a full enclosure, can lead to water splashing outside the designated area, which some guests found inconvenient.

Dining & Food Quality
The breakfast offering is a significant highlight for many guests, often exceeding expectations for this type of hotel. It is described as diverse and tasty, with a good selection of breads, juices, and coffee. While some guests appreciated the scrambled eggs and pancakes, others wished for more hot options like bacon or sausages. The breakfast area itself is noted as clean and spacious, though some guests reported that items were not consistently replenished towards the end of service. The hotel's dinner menu is generally considered limited, primarily offering simple fare such as pizza, curry sausage, or pasta, which some guests found basic and not particularly appealing for a full meal.

Location & Accessibility
The hotel's location is a primary draw, particularly for its close proximity to Frankfurt Airport, typically a 10-15 minute drive. It offers a convenient airport shuttle service, though guests note it operates on limited hours and may incur a fee for the return trip, often only serving Terminal 1. The hotel is also well-situated near a train station, about a 7-minute walk away, providing easy access to the city center and other areas. A supermarket is conveniently located next door, which is highly appreciated by guests for quick purchases. While the immediate surroundings are described as an industrial area, there are a few restaurants within walking distance. Parking is available on-site, though it comes with an additional charge, and some guests reported issues with parking management and unclear signage.

Staff & Service
The staff generally receives positive feedback for their friendliness and helpfulness. Many guests highlight the attentive service provided at the reception and during breakfast. The check-in process is often described as quick and efficient, though some guests experienced delays or confusion, particularly when staff seemed overwhelmed or had language barriers. There are mixed reviews regarding the shuttle service drivers, with some guests praising their efficiency while others reported unhelpful attitudes or unexpected changes in drop-off points. Some guests also noted instances of perceived unprofessionalism or rudeness from certain staff members, particularly concerning handling of inquiries or specific requests, which impacted their overall experience.

Additional Information
Guests should be aware that while the hotel offers a pet-friendly policy, finding suitable outdoor areas for pets nearby can be challenging. There have been recurring issues reported regarding IHG membership benefits, with some guests feeling their status was not adequately recognized or that promised perks were not delivered. The hotel's parking policy is a frequent point of discussion, as guests are charged a daily fee, and there have been instances of confusion or dissatisfaction regarding its enforcement, including reports of vehicles being towed without sufficient warning. Some guests also experienced significant problems with billing, being charged twice for pre-paid reservations, leading to frustrating resolution processes.