Holiday Inn Express Grimsby By Ihg

The hotel consistently receives high praise for its spotless cleanliness and the exceptional friendliness of its staff, which guests frequently highlight as a standout feature. Its comfortable beds and excellent breakfast also contribute significantly to a positive stay, making it a popular choice for many. The hotel is well-suited for business travelers seeking convenience and efficiency, families looking for comfortable and welcoming accommodations, and couples desiring a pleasant and quiet retreat. Pet owners will also find the hotel particularly accommodating. To enhance your experience, it is advisable to clarify parking charges upon arrival, as this is a common point of feedback, and consider utilizing nearby public car parks for potentially more flexible rates.

Facilities & Amenities
Guests generally find the hotel's facilities to be modern and well-maintained. Rooms are equipped with air conditioning that allows for temperature adjustment, though some guests found it difficult to control or too cold. A TV is provided, and kettle with tea and coffee making facilities are available, although some wished for more milk portions or biscuits. The showers are often described as good quality, with some guests praising their power, while others noted issues with weak pressure or leaking. Toiletries are provided, and the hotel features a bar and a comfortable seating area for relaxation. Some guests noted the absence of a room safe or a fridge in the rooms, and while most found the rooms quiet, some mentioned creaky floors or noise from adjoining rooms.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its spotless cleanliness throughout all areas, from the lobby to the guest rooms. Guests frequently commend the comfortable beds and ample pillows, ensuring a restful night's sleep, though a few found the beds too firm or pillows lumpy. Rooms are described as spacious, modern, and well-appointed, with many appreciating the blackout curtains for light control. The bathrooms are generally clean and well-maintained, featuring good quality showers and toiletries. While the hotel is largely considered quiet, some guests reported minor disturbances from creaky floors or occasional noise from adjoining rooms or hallways. Overall, the emphasis on cleanliness and comfort significantly enhances the guest experience.

Dining & Food Quality
The breakfast at the hotel is a major highlight for most guests, consistently described as excellent, delicious, and offering a wide variety of options in a buffet style. Many appreciate the convenience of an included breakfast with choices ranging from continental items to hot selections. However, feedback on the hot breakfast items is mixed, with some guests reporting issues with temperature, such as cold hash browns or bacon, or finding the bacon too stiff. Specific items like scrambled eggs received varied comments, and some wished for more hot options like fried eggs or mushrooms. The juice machine was occasionally reported as faulty, and some found the coffee to be of lower quality. The bar menu for evening meals generally receives positive remarks for its quality and taste.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the train station and the city centre. This makes it highly convenient for exploring local attractions, pubs, and restaurants. Guests appreciate its proximity to public transport, facilitating easy travel. Parking is available on-site, which is convenient, but it is a recurring point of contention. The car park operates on a paid basis, with charges typically around £9 for an overnight stay, and some guests were surprised by additional charges incurred each time they exited and re-entered the car park. The car park is also noted to be small with limited spaces. Many guests advise considering nearby public car parks as a potentially more cost-effective alternative.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in process is described as smooth and efficient, and staff are commended for their ability to accommodate requests, such as early check-ins or providing extra amenities like towels and tea bags. Housekeeping is noted for maintaining spotless rooms and offering daily cleaning services. Guests also appreciate the staff's assistance with practical matters like booking taxis and providing local advice. The overall consensus is that the dedicated and welcoming team significantly contributes to the positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, with some even noting the provision of dog treats at the bar. While the hotel generally offers good value for money, guests should be aware of the additional parking charges, which can accumulate if the car is frequently moved. There have been isolated instances of fire alarm disturbances in the early hours, which caused temporary inconvenience for some guests. Some rooms feature adjoining doors, which, in a few cases, led to noise transfer between rooms. Despite these minor points, the hotel is widely regarded as a clean, comfortable, and welcoming option for various types of travelers.