Holiday Inn Express Haskell-wayne Area By Ihg

The hotel offers a pleasant stay, often highlighted by its serene lake view and inviting patio area at the rear, providing a peaceful retreat for guests. It is consistently praised for its overall cleanliness, comfortable accommodations, and the generally friendly and helpful staff. The convenient location, with various amenities within walking distance, makes it a practical choice for many. This hotel is particularly well-suited for business travelers seeking a quiet and efficient stay, families looking for comfortable lodging with accessible dining options, and pet owners who appreciate the accommodating policies. To enhance your experience, guests recommend inquiring about the pool's schedule, as it is sometimes used for lessons, and requesting a room away from potentially noisy areas like ice machines or conference rooms for a more tranquil stay.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including a well-maintained indoor pool which is often noted for its warmth, though some guests have reported issues with strong chlorine odors or cloudy water, and a significant number express frustration that the pool is frequently used for swimming lessons, limiting access for hotel guests. The hotel also features a wellness center or fitness center equipped with cardio machines and free weights, although some find it to be quite small. For convenience, free Wi-Fi is consistently available and reliable throughout the property. Other amenities include ice machines, vending machines, a laundry room, and a pool table for recreation. However, several guests have commented on the elevators being notably slow and noisy, with some experiencing them being out of service.

Cleanliness & Room Comfort
The hotel receives consistent praise for its spotless rooms and overall cleanliness, with many guests finding the accommodations to be well-maintained and comfortable. The beds are frequently highlighted for their comfort, often featuring high-quality linens and a selection of soft and firm pillows, though some guests suggest the pillows could be upgraded for better support. Rooms are typically spacious and equipped with convenient amenities such as a microwave and refrigerator, and a functional coffee machine. However, feedback on room condition is mixed; while some rooms appear updated, others are described as dated or showing signs of wear. A recurring concern is noise levels, with many guests reporting thin walls that allow sound from neighboring rooms, hallways, and even the HVAC units to be easily heard, impacting sleep quality. Bathrooms are generally clean, but some reviews mention issues like rust, mildew, or dirty grout, and occasional problems with hot water availability or slow draining tubs.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a variety of options to start the day. Most guests find the breakfast to be good and convenient, with choices including hot items like omelets and sausages, along with cereals, baked goods, and pancakes. The breakfast staff are frequently commended for their friendliness and diligence in keeping the area clean and well-stocked. However, some guests have noted inconsistencies in food quality, describing items like eggs and sausages as occasionally cold, burnt, or dry. The pancake machine has also been reported to have frequent issues. While the coffee receives mixed reviews, some guests find it to be a positive aspect. Some feedback suggests that the breakfast variety can be repetitive over longer stays, and certain items like turkey sausage are not always well-received.

Location & Accessibility
The hotel's convenient location is a major advantage, situated in a generally quiet and safe area. It offers easy access to major highways, making it ideal for travelers. Guests appreciate its proximity to various amenities, with a supermarket directly across the street and several fast-food restaurants and a coffee shop within walking distance. This central positioning allows for quick access to dining and shopping needs. The hotel also provides ample parking on-site, which is consistently noted as being free and readily available, adding to the overall convenience for guests traveling by car. While some older reviews hinted at concerns about the immediate surrounding area, more recent feedback emphasizes a sense of safety and accessibility to essential services.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the positive interactions with front desk personnel, housekeeping, and breakfast attendants, often describing them as professional and accommodating. The check-in process is generally smooth and efficient, though a few guests have reported delays or initial difficulties with early check-in requests. Staff are often commended for their willingness to assist with various needs, such as providing accessible rooms or extra towels. However, some isolated incidents mention staff being perceived as unhelpful or having an unapproachable demeanor, particularly during busy periods or when addressing specific issues like gift card processing or reservation changes. Overall, the dedication of the team to providing excellent customer service is a recurring theme in guest feedback.

Additional Information
Guests should be aware of several specific policies and operational aspects. While the hotel is generally advertised as pet-friendly, some guests have reported that only dogs are permitted, with cats being excluded, which can be a point of confusion. A significant recurring issue is the indoor pool's availability, as it is frequently utilized for swimming lessons during guest hours, leading to limited access and crowding for hotel patrons. Regarding transactions, the hotel does not accept mobile payment options like Google Pay or Apple Pay, requiring a physical credit card for check-in. Additionally, guests note that a security deposit or incidental charge is processed immediately upon check-in, with the refund taking several days to be returned. Some guests have also experienced difficulties with the hotel's ability to process gift cards or honor specific room reservations made in advance.