Holiday Inn Express Hickory-hickory Mart By Ihg

This hotel consistently delivers a high-quality experience, making it a memorable choice for its exceptional cleanliness and attentive staff. Its signature feature is the reliable comfort and convenience it offers, particularly appealing to business travelers seeking a productive stay, families looking for spacious and comfortable accommodations, and furniture shoppers due to its prime location. Guests frequently highlight the hotel's commitment to providing a fresh and welcoming environment, ensuring a pleasant visit every time. To enhance your stay, consider requesting a room away from the main highway to minimize potential road noise, and be sure to take full advantage of the highly praised complimentary breakfast.

Facilities & Amenities
Guests appreciate the hotel's well-maintained facilities, though some aspects receive mixed feedback. The Wi-Fi generally performs well, keeping guests connected, and the convenience of an Ethernet cord in rooms is a thoughtful touch for those working remotely. While the hotel does not feature a swimming pool, some guests note that access to a sister property's pool might be available. The fitness center is present, though a few reviews suggest it could benefit from an upgrade in equipment. The lobby and common areas are described as clean and updated, offering a pleasant atmosphere, and the availability of coffee and cookies is a welcome amenity. Rooms are often equipped with a microwave and refrigerator, adding to guest convenience, and the provision of Dove toiletries is a frequently appreciated detail.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests noting a fresh and inviting atmosphere throughout the property and in their rooms, free from any musty odors. Rooms are frequently described as spacious and large, providing ample space for relaxation. The comfortable beds and soft pillows, often with a selection of pillow types, contribute to a restful night's sleep. While most guests report a quiet room experience, some have noted concerns regarding road noise from the nearby highway, particularly on weekends, and occasional AC noise. The bathroom facilities are generally considered clean and well-sized, with many appreciating the walk-in shower, though a few isolated reports mention minor issues like peeling ceilings or tubs not holding water, and a very small number of guests reported unpleasant odors in their rooms.

Dining & Food Quality
The breakfast at this hotel is a significant highlight, consistently receiving overwhelmingly positive feedback from guests. It is frequently described as "amazing," "excellent," and "delicious," offering a wide variety of options to suit different tastes. Guests appreciate the well-stocked buffet, which often includes hot items like biscuits and gravy, though some isolated comments mention hot food items occasionally being served cold or having an unappealing texture, such as "wax-like eggs." The availability of hot coffee throughout the day is also a much-appreciated amenity. The breakfast area is generally found to be clean and well-maintained, providing a pleasant start to the day, despite some finding the seating areas a bit smaller or having an unusual layout.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for guests. It is situated right off the highway, providing easy access for travelers, and is surrounded by a plethora of restaurants and shopping centers, including the Hickory Furniture Mart and the Hickory Metro Convention Center. This proximity to dining and retail options is a major draw, allowing guests to easily find food and entertainment. Ample parking is available on-site, adding to the convenience. However, a recurring concern among guests is the significant road noise from the adjacent highway, particularly on weekend nights when street racing can be heard, which some found disruptive to sleep. While the immediate area is not highly walkable, the abundance of nearby amenities makes it a practical choice for those with a vehicle.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently commend their professional and personable demeanor, noting a warm welcome from check-in to check-out. The quick check-in process is often highlighted, and staff members are praised for being accommodating and attentive to guest needs, offering local recommendations and even checking on guest satisfaction. Housekeeping is also highly regarded for its thoroughness and attention to detail, ensuring rooms are clean and well-maintained. Thoughtful touches like warm cookies in the lobby further enhance the guest experience. While the vast majority of feedback is positive, some guests have reported isolated issues with billing discrepancies or specific requests not being met, advising careful review of charges.

Additional Information
Guests frequently note the hotel's adherence to IHG brand consistency, appreciating the reliable quality and experience they have come to expect from the chain. The hotel offers a convenient 12pm checkout, allowing for a more relaxed departure. While the property is generally described as updated and well-maintained, some guests have commented on certain areas appearing a little dated or furniture showing wear. There have been a few reports regarding the hotel's app functionality for features like keyless entry, suggesting it could be improved. Some guests have also reported issues with billing discrepancies and security deposits, advising careful review of charges upon check-in and check-out. The hotel is known to accommodate groups, with one guest specifically mentioning its suitability for a Hmong New Year celebration.