Holiday Inn Express Milwaukee N-brown Deer/mequon By Ihg

The hotel is consistently praised for its cleanliness and the friendly, helpful staff, which are frequently highlighted as stand-out features. While some guests find the property to be dated in certain aspects, others describe it as updated and well-maintained. The hotel caters well to a diverse range of travelers, including families attending local events like swim, soccer, or hockey tournaments, and business travelers seeking a convenient and comfortable base. Many guests appreciate the quiet atmosphere, though some note occasional noise levels from general areas or adjacent rooms. To ensure a smooth stay, it is advisable to confirm reservation details carefully and be aware of the hotel's strict cancellation policies.

Facilities & Amenities
Feedback on the hotel's facilities is mixed. The pool is a recurring point of concern, with numerous guests reporting it to be freezing cold or out of order, which has led to disappointment, especially for families. While the Wi-Fi is generally considered functional, some guests experienced issues with its reliability and difficulty logging on. The elevator has also drawn negative comments, with several reviews describing it as loud, clunky, or even in a scary, broken state. On a more positive note, the fitness center is well-regarded, offering a decent quantity and variety of machines for guest use. In-room amenities like microwaves and refrigerators are appreciated, though some older appliances were noted as non-functional.

Cleanliness & Room Comfort
The cleanliness of the rooms and the hotel overall receives overwhelmingly positive feedback, with many guests describing them as immaculate, spotless, and well-maintained. Most guests find the beds comfortable, ensuring a restful night's sleep, though one review mentioned a bed being too high for guests with mobility issues. A common point of dissatisfaction is the small size of the TVs in the rooms, with some also noting issues with their functionality or the entertainment system. Water pressure in the showers is frequently cited as low or non-existent, and some guests reported problems with AC/heating units being faulty or noisy. While some rooms feature updated decor and modern fixtures, others are described as outdated or having unfinished elements like unpainted walls, leading to mixed impressions of the overall room decor and condition.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good, delicious, and an added value. The breakfast variety is generally appreciated, with popular items like cinnamon rolls, eggs, and sausages frequently mentioned. The eating area in the lobby is noted as spacious and inviting. However, there are instances of mixed feedback regarding the food quality and availability, with some guests reporting that items like oatmeal or cinnamon rolls were not stocked, or that the breakfast room was empty and unstaffed at the advertised start time. Despite these occasional issues, most guests find the breakfast to be above average for a chain hotel.

Location & Accessibility
The hotel's convenient location is a significant advantage, particularly for those traveling by car, as it offers easy access to major highways like I-43 and I-41. Guests appreciate its proximity to various nearby facilities, including a gas station, fast-food options like Culver's and Wendy's, and a Pick 'n Save grocery store, making it easy to grab necessities or a quick meal. While the hotel is situated in a quiet area, its position provides a good balance, being close enough to Milwaukee for events and attractions but removed from the city center for a more peaceful stay.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by the front desk, noting that staff members are often described as warm, welcoming, and accommodating, even during busy periods or when guests face unexpected issues like a family emergency. The check-in and check-out processes are generally reported as smooth and efficient. Housekeeping staff are also commended for their thorough cleaning and responsiveness to requests, ensuring rooms are well-maintained daily. While a few isolated incidents of perceived unhelpfulness or rudeness were mentioned, the overwhelming majority of reviews emphasize the staff's dedication to providing excellent customer service and making guests feel comfortable and valued.

Additional Information
Guests should be aware that the hotel's cancellation policy is strictly enforced, with some travelers reporting difficulty obtaining refunds even for same-day cancellations due to unforeseen circumstances. There have also been instances where security deposits were not promptly returned, leading to guest frustration. While the hotel aims to provide a comfortable stay, some reviews indicate a need for general maintenance in common areas, such as the lobby's air conditioning and the elevator's condition. The hotel provides Dove soap dispensers in the bathrooms, a convenient and appreciated amenity.