Holiday Inn Express New York City-wall Street By Ihg

This hotel is highly regarded for its excellent location in Lower Manhattan, making it a prime choice for exploring the city. Its proximity to major subway lines and iconic landmarks like the 9/11 Memorial and Brooklyn Bridge makes it an ideal base for sightseers and families looking to maximize their time in New York. Business travelers also find it convenient due to its placement in the Financial District. Guests frequently highlight the hotel's friendly staff and the value offered by its complimentary breakfast. While the rooms are often described as compact, they are generally considered comfortable and clean. To enhance your stay, consider requesting a room on a higher floor to mitigate potential street noise, and plan to arrive early for breakfast to secure a table in the often-busy dining area.

Facilities & Amenities
The hotel offers a range of amenities, though some guests note that the property could benefit from updates. The elevators are a frequent topic of discussion, often described as slow, small, and occasionally out of service, leading to long wait times, especially given the hotel's height. While some rooms are equipped with a microwave and a small fridge, many guests report these were either unavailable, broken, or had to be specifically requested. Wi-Fi connectivity is generally available, though some guests experienced issues with signal strength in their rooms. Complimentary coffee and water are provided in the lobby, a convenience appreciated by many. The TVs in the rooms are not smart TVs, and some guests reported issues with reception or limited channels.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed but generally positive, with many finding the rooms clean and the beds comfortable. However, the room size is consistently noted as very small, which is typical for Manhattan but can be challenging for multiple occupants or those with significant luggage. Some rooms are described as outdated, with old carpeting, stained drapes, and worn furniture. Noise levels can be an issue, with guests reporting sounds from the street, noisy HVAC units, and plumbing pipes. The bathrooms are often described as cramped, and some guests encountered issues such as broken toilet seats, leaky sinks, or inconsistent hot water availability. While daily tidying and towel replacement are generally provided, some guests reported instances of rooms not being fully serviced.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, helping to save on dining expenses in the city. The breakfast variety is generally considered good, offering both sweet and savory options like pancakes, eggs, and bagels. However, the dining area is frequently described as small and can become very crowded, especially during peak hours, leading to difficulties finding tables and occasional shortages of popular items. Service in the breakfast area can sometimes be slow, with staff struggling to keep up with demand. While the coffee and hot chocolate available in the lobby are appreciated, some guests noted that the coffee at breakfast was often lukewarm.

Location & Accessibility
The hotel's central location in the Financial District is consistently praised as its strongest asset. It offers excellent accessibility to numerous attractions, including the 9/11 Memorial, Wall Street, and Battery Park, all within easy walking distance. Proximity to multiple subway stations ensures convenient travel to other parts of the city, and the hotel is also close to ferry terminals for trips to the Statue of Liberty or Brooklyn. While the area is generally considered safe, guests should be aware that parking is available nearby but can be very expensive, with daily rates often exceeding typical Manhattan prices.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the positive interactions with front desk personnel, who are described as welcoming and responsive to requests. The check-in process is generally smooth, though some guests experienced delays or issues with room assignments due to overbooking. Housekeeping service is often commended for keeping rooms tidy and replacing towels. Staff are noted for their willingness to assist with various needs, from recommending local food options to addressing room issues, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of a destination fee charged by the hotel, which some found unexpected upon arrival. The hotel offers luggage storage services, which is a convenient amenity for guests arriving before check-in or departing after check-out, allowing them to explore the city unencumbered. There have been instances of overbooking, leading to guests being relocated to other properties, though the hotel staff generally attempts to resolve these situations. The surrounding area is currently undergoing construction, which some guests noted could impact access or views.