Holiday Inn Express Philadelphia - Penns Landing By Ihg

The hotel offers a memorable stay, largely due to its stunning views of the Benjamin Franklin Bridge and the Delaware River, a signature feature that captivates many guests. Its prime location near Penn's Landing makes it an excellent choice for sightseers and couples looking to explore the city's historic attractions on foot. Families also find the hotel convenient for its accessibility to local points of interest. While the hotel is undergoing ongoing renovations to enhance its facilities, guests consistently praise the friendly and helpful staff who strive to ensure a comfortable experience. However, a recurring theme is the significant noise from the adjacent highway, which can impact sleep quality. To make the most of your stay, consider requesting a river-view room on a higher floor, though some noise may still be present, and it is advisable to bring earplugs or a noise machine for a more peaceful night's rest.

Facilities & Amenities
Guests generally find the hotel's facilities and amenities to be convenient and well-maintained. The fitness center is well-equipped with treadmills, a bicycle, dumbbells, and rubber ropes, providing ample options for a workout. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. For added convenience, ice machines and vending machines are accessible. The hotel also offers complimentary coffee and tea in the lobby, along with pretzels at check-in, which are appreciated touches. Security is enhanced by a key card access system for both the main entrance and elevators, providing peace of mind. Guests arriving by car benefit from a convenient car port for unloading luggage, and the hotel offers luggage storage for those with early arrivals or late departures.

Cleanliness & Room Comfort
The hotel rooms are frequently described as spacious and generally clean, with many guests appreciating the results of the renovated rooms which are noted for their aesthetic appeal. Guests often highlight the comfortable beds and high-quality linens that contribute to a restful sleep. In-room amenities typically include a mini-fridge and a coffee maker, though some guests reported issues with the latter. The bathroom facilities are mostly clean, with some mentioning the provision of Dove products, though isolated comments noted issues like mold, chips, or inconsistent hot water temperature. A significant concern for many guests is the noise level, particularly from the highway noise and renovation noise, as well as occasional neighbor noise and sounds from the AC unit or plumbing. Some also found the pillows to be either too soft or too firm, and a few noted outdated TVs or minor cosmetic issues like peeling decor, dust, or stains in unrenovated areas.

Dining & Food Quality
The complimentary breakfast receives widespread positive feedback for its variety and quality, making it a convenient start to the day. Guests particularly enjoy the selection of hot food options, including a popular pancake machine, biscuits and gravy, and pre-prepared omelets. The availability of cinnamon rolls, coffee, tea, and juice further enhances the breakfast experience. While the breakfast area can get crowded, especially during peak times, and some noted that food replenishment could be slow, the overall consensus is that it offers good value. The hotel also provides snacks like pretzels at the front desk, which are a welcome treat. Most guests find the breakfast sufficient and satisfying, despite some minor issues with plastic dishes and cutlery.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated directly on Penn's Landing, offering easy access to the waterfront and stunning views of the Benjamin Franklin Bridge. Guests appreciate being within walking distance of the historic district, including major attractions like the Liberty Bell and Independence Hall, as well as various museums and walking paths. Proximity to the Riverlink Ferry and the train station provides additional transit options. The hotel's location near restaurants and bars is also a significant advantage. Parking is available on-site, with both valet and self-parking options, though it is noted as being expensive and can be challenging for larger vehicles or during busy periods when spots fill up. Despite its convenience to I-95, the highway's proximity contributes to significant noise.

Staff & Service
The staff at the hotel consistently receives high praise for their friendly and helpful demeanor, significantly enhancing the guest experience. Many reviews highlight their accommodating nature and attentive service, from the moment of check-in to departure. Guests appreciate the quick check-in process and the staff's willingness to go above and beyond to resolve issues, often demonstrating excellent problem resolution skills and follow-up. The housekeeping team is generally noted for their efficiency, though some guests reported instances of missed service or early morning noise. The presence of security personnel, coupled with key card access for elevators and main doors, contributes to a sense of safety. The valet service is also frequently commended for its efficiency and the pleasant interactions with staff. Overall, the hotel's team is a major asset, with many guests expressing a desire to return due to the exceptional service.

Additional Information
Guests should be aware that the hotel is currently undergoing ongoing renovations, primarily on the upper floors. While efforts are made to minimize disruption, some guests noted renovation noise during daytime hours (typically 9 AM to 5 PM). A recurring issue mentioned by several guests is problems with the key card system, occasionally requiring staff assistance to access rooms or the parking lot. It is important to note that the hotel does not have a pool, which might be a consideration for some travelers. Additionally, rooms are generally not equipped with a microwave, and there are no laundry rooms available on-site for guest use. For those participating in rewards programs, some guests reported receiving benefits like points, though experiences varied. An incidentals fee is typically charged upon check-in, with parking costs often deducted from this amount.