Holiday Inn Express Queens - Maspeth By Ihg

A standout feature for guests is the rare convenience of free on-site parking in a bustling urban environment, making it an excellent choice for travelers with vehicles and those seeking a budget-conscious stay in the city. The hotel is consistently praised for its cleanliness, comfortable rooms, and an excellent complimentary breakfast. Its strategic location provides easy access to key areas, appealing to business travelers and families exploring the city, as well as event-goers attending nearby venues. The attentive and friendly staff further enhances the guest experience. To maximize comfort, guests are advised to request a room away from the main highway to mitigate potential noise, and to arrive earlier in the day to secure a parking spot, as the lot can fill up quickly.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. Most guests appreciate the availability of in-room amenities such as a microwave, mini-refrigerator, and Keurig coffee machine, which add to the comfort of their stay. However, a recurring concern revolves around the elevators; while there are two, frequently only one is operational, leading to significant wait times and occasional inconvenience for guests. The fitness center is available for those wishing to work out, described by some as basic but sufficient for a quick session. There is also a small pool, though its early closing hours and occasional occupation by groups can limit its usability for some guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, noting that rooms are well-maintained and spotless upon arrival. The beds are frequently highlighted as exceptionally comfortable, often equipped with two pillows per guest and a top sheet, contributing to a restful night's sleep. Many appreciate the spacious and private bathrooms that feature traditional walls, a welcome change for some travelers. While the rooms are generally considered quiet, some guests report experiencing road noise due to the hotel's proximity to a major expressway, particularly on lower floors. Overall, the thoughtful inclusion of outlets and good lighting further enhances the in-room experience.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as a significant highlight of their stay. The breakfast variety is extensive, featuring a wide array of options including hot items like omelets, biscuits, sausage, and bacon, alongside pancakes, cereals, bagels, fresh fruit, yogurt, and various beverages. Guests appreciate that the food items are frequently checked and restocked, ensuring freshness and availability throughout the breakfast service. The food quality is generally considered to be above average for a hotel breakfast, with many guests specifically commending the crispy bacon and the overall deliciousness of the offerings, making for a satisfying start to the day.

Location & Accessibility
The hotel's convenient location is a major advantage, situated just off the Long Island Expressway, providing easy access for those traveling by car. It is particularly well-suited for guests flying into LaGuardia Airport due to its close proximity. While the immediate area is primarily industrial, guests find it practical with a BP gas station, a McDonald's, and a Chinese restaurant located right next door, along with other dining options across the street. For exploring the city, bus stops are within walking distance, connecting guests to the subway system. The availability of free parking is a significant draw, though the lot can become full, sometimes requiring guests to seek street parking.

Staff & Service
The staff at the hotel consistently receives high marks for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in process and the staff's willingness to be accommodating with requests, such as extended check-out times. The team is often described as professional and dedicated to ensuring a positive guest experience, going above and beyond to make visitors feel welcome. However, some guests report mixed experiences regarding the resolution of specific issues, such as billing discrepancies or the acknowledgment of loyalty program status, suggesting inconsistency in handling more complex customer service situations. Despite this, the overall sentiment towards the staff's demeanor and general service is overwhelmingly positive.

Additional Information
Several unique and important details emerge from guest feedback that do not fit into other categories. There have been multiple reports of significant incidents, including a fire alarm and actual fire within the hotel, leading to guest displacement and property damage, with some guests expressing dissatisfaction with the subsequent resolution process. A recurring issue mentioned by guests is the persistent marijuana smell in hallways and sometimes even in rooms, which can be disruptive. Furthermore, some guests have experienced overcharging or billing discrepancies that were difficult to resolve with hotel management. While the hotel is conveniently located near an airport, guests should be aware that, contrary to some expectations, there is no complimentary airport shuttle service provided.