Holiday Inn Express Sault Ste Marie By Ihg

Renowned for its exceptional staff and outstanding breakfast, this hotel offers a welcoming stay in a central downtown location. Its commitment to guest satisfaction makes it an ideal choice for families attending tournaments, business travelers seeking comfort, and sightseers exploring the city's attractions. Guests consistently praise the hotel's cleanliness and comfortable accommodations, ensuring a restful experience. The hotel's inviting atmosphere and attentive service create a memorable visit for all. To enhance your stay, consider utilizing the complimentary laundry facilities and be aware that requesting a room away from the elevator can contribute to a quieter experience. Many guests highlight the convenience of being within walking distance to key attractions, making exploration effortless. The overall positive sentiment from numerous reviews underscores the hotel's dedication to providing a high-quality and enjoyable environment for its diverse clientele.

Facilities & Amenities
The hotel offers a range of facilities designed for guest relaxation and convenience. The pool area is generally well-regarded, often described as clean and enjoyable, though some guests noted it was occasionally cold or temporarily closed for maintenance. The hot tub is a popular amenity for unwinding, but feedback indicates that its jets are often weak or the water could be cleaner. A sauna is also available, providing an additional option for relaxation, though some found its temperature not consistently hot enough. Guests highly appreciate the complimentary laundry facilities with free soap, which is a significant convenience for travelers. For those with electric vehicles, Tesla chargers are a welcome addition. While a fitness center is present, detailed feedback on its equipment or usage is limited. Free Wi-Fi is available throughout the property, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall comfort. The beds are a standout feature, frequently described as "very comfortable" or "dreamy," contributing to a restful night's sleep, although a few guests found them too firm or noted minor issues like a broken frame. The linens are also praised for their quality. While bathrooms are generally clean, some reviews mention them being small or having weak water pressure in the showers. The presence of Dove products in large, pump bottles is a thoughtful touch appreciated by many. Rooms are typically equipped with a fridge, microwave, and coffee maker, adding to guest convenience. Most rooms are quiet, but some guests occasionally experienced noise levels from hallways or the elevator, particularly if their room was nearby.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often cited as a major highlight of the stay. Guests are impressed by the variety of hot and cold options available, including popular items like pancakes, eggs, and sausage. The quality of the food is generally considered excellent, with many describing it as "outstanding" and "the best" among hotels. However, a recurring point of feedback concerns the food replenishment, with some guests noting that hot items, particularly bacon, and other popular choices, can run out quickly during busy periods. Despite this, the breakfast area is typically clean and well-maintained, and the coffee is consistently fresh and plentiful. The staff managing the breakfast area are frequently commended for their attentiveness and efforts to keep items stocked, even when faced with high demand.

Location & Accessibility
The hotel boasts a highly advantageous central location in downtown, making it exceptionally convenient for guests. It is situated directly across from a mall and the hockey arena, providing easy access to shopping and events. Many popular attractions, including the waterfront, various restaurants, and the Agawa Canyon train station, are within comfortable walking distance. While the hotel's immediate surroundings are convenient, some guests have expressed concerns about the neighborhood's appearance or general safety perceptions. Parking is available on-site, but it is often described as limited, and a fee is charged, which many guests find surprising or inconvenient. Despite these points, the hotel's proximity to key landmarks remains a significant draw for visitors.

Staff & Service
The staff at this hotel consistently receives glowing commendations for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond, providing exceptional service that significantly enhances the overall stay. The check-in process is often described as quick and efficient, with staff members being welcoming and informative. Housekeeping is praised for maintaining high standards of cleanliness in rooms. Guests appreciate the staff's attentiveness to requests, such as accommodating room changes or providing local recommendations. Many reviews emphasize the compassionate and understanding nature of the staff, particularly during challenging personal circumstances, showcasing their dedication to guest well-being. This consistent level of excellent service is a hallmark of the hotel experience.

Additional Information
A notable point of feedback concerns the parking fee, which often comes as an unexpected charge upon check-in, leading to some guest frustration, especially given the limited number of available spots. Guests are frequently advised by hotel staff to remove valuables from vehicles due to general security concerns regarding parking lot areas. The hotel offers complimentary laundry facilities, including free soap, which is a highly valued amenity for travelers. While the hotel is generally well-maintained, some reviews suggest that certain areas or furnishings could benefit from further updates. The availability of Tesla chargers is a modern convenience appreciated by electric vehicle owners. Overall, these details contribute to the practical aspects of a guest's stay.