Holiday Inn Express Spokane Airport By Ihg

The hotel's signature feature is its exceptional convenience for airport travel, offering a reliable shuttle service and a popular park and fly option that greatly benefits guests with early flights. This makes it an ideal choice for business travelers seeking efficiency and leisure travelers looking for seamless transitions to and from their journeys, particularly those with tight schedules. Guests frequently commend the generally friendly staff and the comfort of the beds, contributing to a pleasant stay and a good night's rest. While many appreciate the complimentary breakfast, some feedback indicates room for improvement in its variety and quality. For families and couples alike, the hotel provides a practical base. To ensure a smooth experience, it is advisable to confirm the current status of hotel renovations before booking and to inquire about shuttle availability for very early morning departures, as schedules can vary and may be reserved for airline crews.

Facilities & Amenities
The hotel offers several facilities and amenities for guest use, including a pool, hot tub, and fitness center. However, guest feedback on these areas is significantly impacted by ongoing renovations. While some enjoyed the pool, many reported it and the hot tub were often dirty, with issues like yellow water and scum, leading to closures. The fitness center was sometimes noted as outdated or lacking proper cleaning supplies. The elevator system also received mixed reviews, with one often being out of service and the other requiring manual intervention, raising safety concerns. Guests generally found the free Wi-Fi available, though some experienced connectivity issues. Other amenities like ice machines were only available on specific floors, and some rooms lacked basic features like a working coffee maker or ventilation fans in the bathroom.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort were notably mixed. While many guests found their rooms to be spacious, clean, and equipped with comfortable beds and blackout blinds ensuring a restful sleep, a significant number reported considerable issues. Recurring complaints included sticky floors, visible hair in the shower and bathroom, stained carpets, and general dustiness. Some rooms were found to be uncleaned upon arrival, with unmade beds and full garbage bins. Issues with hot water consistency and water pressure in the shower were also mentioned, alongside concerns about the shower curtain not containing water. Despite some reports of quiet rooms, others experienced noise levels from traffic or other guests. Additionally, some found the heating/AC units to be problematic, either not working efficiently or being excessively loud.

Dining & Food Quality
The hotel provides a complimentary breakfast that garners varied feedback. Most guests appreciated the convenience and the general variety of options available, with some highlighting items like crispy bacon and omelettes. However, a notable portion of reviews expressed dissatisfaction with the overall food quality, citing instances of cold, undercooked, or burnt items. Some guests desired more diverse choices beyond traditional American fare, and specific amenities like the juice machine were reported as non-functional, dispensing only flavored water. The breakfast area itself was sometimes affected by the ongoing construction, leading to concerns about cleanliness, atmosphere, and the presence of construction workers. There is no full-service restaurant on site, requiring guests to seek dining options elsewhere.

Location & Accessibility
The hotel's location is consistently praised for its exceptional proximity to the airport, making it a highly convenient choice for travelers. Its easy accessibility to the Interstate also facilitates smooth travel to and from the area. Many guests valued the hotel's shuttle service, which not only provides transport to the airport but also to nearby restaurants, offering a practical solution for dining. The availability of parking and a park and fly option is a significant advantage for those traveling with vehicles. While generally considered a secure and quiet area, some guests noted the immediate surroundings lacked diverse amenities, requiring reliance on the shuttle. A few reports mentioned issues with the shuttle service being unavailable for very early flights or experiencing mechanical breakdowns.

Staff & Service
The staff at the hotel receives predominantly positive feedback, with many guests commending their friendly and helpful demeanor. Reviewers frequently highlighted their attentive service, particularly during the check-in process, which was often described as quick and efficient. Staff members were noted for being accommodating with requests, such as extending stays or adjusting bookings, and for their understanding in specific situations. However, there is also a significant volume of negative feedback regarding staff and service. Some guests reported instances of unhelpful or rude interactions, a lack of responsiveness to issues like broken in-room amenities, and inconsistent housekeeping service, which often required specific requests and was not always thorough. A few guests also noted a perceived lack of professionalism or attentiveness from certain front desk personnel.

Additional Information
A significant and recurring theme throughout guest feedback is the extensive renovation and construction taking place at the hotel. While some guests noted updated rooms, many reported negative impacts such as pervasive paint smells, construction debris in common areas and hallways, blocked fire exits, and noise. This ongoing work also affected the availability and condition of certain amenities, leading to concerns about overall guest experience and safety concerns, including one incident involving a shower fixture. Additionally, the hotel operates with a housekeeping policy that requires guests to specifically request service, which was a surprise to some and led to frustration regarding towel and linen changes. Guests should also be aware that in-room phones may not connect to the front desk, and the availability of streaming services on televisions is limited.