Holiday Inn Express Spokane-downtown By Ihg

This hotel offers a distinctive stay, characterized by its castle-like architecture perched on a bluff overlooking downtown, providing a memorable visual impression. It is consistently praised for its exceptional cleanliness, friendly and attentive staff, and generous complimentary breakfast. The hotel caters well to a diverse range of guests, including families seeking convenience and engaging amenities, pet owners who appreciate its genuinely accommodating policies, business travelers benefiting from its location and weekday offerings, and sightseers or event attendees due to its proximity to major attractions and venues. To enhance your experience, consider utilizing the hotel's evening food and beverage offerings, and if noise is a concern, inquire about room locations away from high-traffic areas or lower floors.

Facilities & Amenities
Guests find the hotel's facilities well-maintained and convenient. The fitness center is noted as well-equipped and accessible 24 hours a day, complete with a water bottle filling station and disinfectant wipes. While some guests noted occasional issues with the elevator being slow or out of service, the overall functionality of the property is appreciated. Rooms are stocked with Dove brand toiletries, and the availability of coffee robots 24/7, along with ice machines and vending machines, adds to guest convenience. The hotel also provides free Wi-Fi, ensuring guests can stay connected throughout their visit.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms as spotless and fresh-smelling upon arrival. The comfortable beds and quality linens contribute to a restful night's sleep. Many rooms feature spacious bathrooms and excellent showers, some even equipped with body jets or rain showerheads. In-room amenities such as a mini-fridge, microwave, and coffee maker are appreciated. While many rooms offer balconies with appealing views and are equipped with effective blackout curtains, some guests have noted issues with noise levels from street traffic, thin walls, or proximity to high-traffic areas like the lobby or gym, which can impact sleep quality.

Dining & Food Quality
The hotel's dining offerings are a significant highlight for many guests. The complimentary breakfast receives widespread praise for its variety and quality, featuring hot options like sausage, omelets, biscuits and gravy, and a pancake machine, alongside cereals, breads, and even gluten-free options and various milk alternatives. Beyond breakfast, the hotel offers warm cookies and milk in the evenings, a much-loved treat. On weekday evenings (Monday-Wednesday), guests can enjoy a manager's reception or "happy hour" with complimentary light meals such as soup, salad, tacos, or nachos, often accompanied by free wine and beer, providing a convenient and social dining option.

Location & Accessibility
The hotel boasts an excellent central location in downtown Spokane, making it highly convenient for exploring the city. Guests appreciate its walkability to key attractions such as the Spokane River, Spokane Falls, Riverfront Park, the Spokane Convention Center, and the Spokane Arena. It is also very close to Gonzaga University, making it ideal for visitors to the campus. While parking can sometimes be tight or crowded, especially during peak times, the hotel does offer free parking, and some first-floor rooms even provide direct access to dedicated parking spots. Guests note that despite its downtown setting, the hotel's position on a bluff helps mitigate some of the urban noise, though street noise can still be noticeable.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentive service, from the quick check-in process to their willingness to go above and beyond to accommodate requests, such as assisting with luggage, storing items, or providing local recommendations. The team is praised for their positive attitudes and ability to manage busy periods, making guests feel genuinely welcomed and valued. Many reviews emphasize the staff's dedication to ensuring a comfortable and pleasant stay, contributing significantly to the overall positive guest experience.

Additional Information
This hotel offers several unique features and policies that enhance the guest experience. Its distinctive "castle on the hill" architectural style is frequently mentioned as a charming and memorable aspect. For guests traveling with pets, the hotel maintains a very pet-friendly policy, including a reasonable additional charge, and some first-floor rooms offer convenient direct access to outdoor areas for pets. While the hotel does not feature a swimming pool or hot tub, a point noted by some guests, it compensates with other amenities. Guests should also be aware that some rooms may have basic cable TV without modern streaming options, and there have been isolated comments about an artificial fragrance in common areas.