Holiday Inn Express & Suites Aberdeen By Ihg

This hotel is particularly notable for its pool area with a waterslide, which serves as a significant draw and a source of entertainment, especially for families traveling with children. Guests frequently commend the friendly and helpful staff for their excellent service and the generally good breakfast offerings. However, a consistent theme across reviews highlights the hotel's dated condition and a pressing need for remodeling and renovations, particularly evident in the pool facilities and some guest rooms. The hotel is well-suited for families seeking recreational amenities, and its convenient location also makes it a viable option for business travelers and even hunters. To enhance their stay, guests are advised to inquire about the current operational status of the pool and waterslide upon arrival, and to consider requesting a room situated away from the pool area to mitigate potential noise or strong odors.

Facilities & Amenities
The pool area is a central feature, with the waterslide being a major highlight for children and a key reason many families choose to stay. However, feedback on this facility is notably mixed. While many enjoy the fun, numerous guests report issues such as overcrowding, an overpowering chlorine smell that can cause discomfort, and concerns about water quality, with descriptions of green or murky water where the bottom is not visible. Furthermore, the waterslide and hot tub areas frequently show signs of wear, including rust on rails, chipped paint, and visible mold or mildew on walls, alongside reports of hot tub jets not working or the hot tub being out of order. The hotel also offers a fitness center, though some guests noted a desire for more equipment. Wi-Fi is generally reliable, and while parking is available, some guests found it limited or inconvenient, occasionally requiring parking in an adjacent lot.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean and spotless, appreciating the effort made. However, a significant number of reviews point to issues such as dirty walls, mold or mildew in bathroom corners, and a pervasive musty or old smell in some rooms, sometimes attributed to dampness or previous occupants. The overall room condition is frequently described as dated, with calls for remodeling. Specific concerns include old TVs, worn-out couches, damaged towel racks, and even signs of water damage. While many praise the comfortable beds and quality linens for a restful sleep, some found mattresses to be lumpy or excessively soft, and sofa beds uncomfortable. Noise levels from adjacent rooms or the pool area are a common complaint, with guests reporting thin walls and disruptive sounds.

Dining & Food Quality
The breakfast offerings consistently receive high praise from guests, often described as great, delicious, and featuring excellent variety. The breakfast staff are frequently commended for their friendliness and diligence in keeping items well-stocked, even making food available earlier for guests with early departures. Popular items include cheese omelets, sausage, and bacon, though some guests occasionally noted issues with the quality of certain hot items or the availability of pancakes. The coffee is generally acceptable, though some found it weak or experienced temporary shortages. A significant convenience highlighted by many is the attached restaurant, which allows guests to enjoy meals and drinks without needing to leave the building. This feature is particularly appreciated for its quality and ease of access, enhancing the overall dining experience at the hotel.

Location & Accessibility
The hotel's central location is a major advantage, frequently cited as handy and perfect by guests. It offers convenient proximity to shopping centers, including large retailers, and various restaurants, making it easy for guests to access amenities and dining options without extensive travel. The hotel also provides easy access to major roads, which is beneficial for those traveling to nearby cities. While the location itself is highly regarded, parking can sometimes be a point of concern. Guests have reported limited availability, occasionally needing to park in an adjacent lot, and issues with larger vehicles occupying multiple spaces. Despite these minor parking challenges, the hotel's accessibility to local conveniences and travel routes remains a significant positive aspect of the guest experience.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, professional, and attentive. Many reviews highlight instances where staff members went above and beyond to assist guests, creating a welcoming and comfortable atmosphere. The check-in and check-out process is generally reported as quick and easy. While the majority of interactions are positive, a few guests noted isolated instances of unfriendliness or difficulty finding staff at the front desk during late hours. Housekeeping is typically efficient in replenishing towels and managing waste, though some minor inconsistencies were mentioned. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
A recurring theme across guest reviews is the hotel's overall need for significant updates and renovations, with many feeling the property is dated and not meeting modern expectations for its price point. This sentiment extends beyond just room aesthetics to the general infrastructure. Furthermore, guests frequently encounter inconsistent availability or functionality of key amenities, particularly within the pool area, where the waterslide may be unexpectedly closed or the hot tubs out of order. Other operational issues include occasional elevator malfunctions and difficulties with key card access to side entry doors. Some guests also noted a lack of basic conveniences like readily available bottled water or sundries at the front desk, which can be frustrating.