Holiday Inn Express & Suites Acme-traverse City By Ihg

The hotel is frequently praised for its comfortable beds and a great breakfast that consistently receives positive feedback, making it a reliable choice for many guests. Its location, often offering beautiful bay views, provides a quiet retreat while remaining accessible to local attractions. This makes it an ideal destination for leisure travelers seeking a relaxing getaway, families looking for convenient amenities, and business travelers needing a comfortable base with good connectivity. Guests consistently highlight the overall cleanliness and the attentive service provided by the staff, contributing to a pleasant experience. To enhance your stay, consider requesting a room away from high-traffic areas like stairwells or front-facing rooms to minimize noise, and it's advisable to confirm the availability of specific amenities, such as the pool, if they are crucial to your visit.

Facilities & Amenities
Guests generally appreciate the range of facilities available, with the indoor pool and hot tub being popular features, often described as clean and well-maintained. A fitness center is also available, though some note it is small, it is generally well-appointed. Free Wi-Fi is provided, which is a significant amenity for both leisure and business travelers, though some guests have reported issues with connectivity and slow speeds, occasionally requiring technical assistance. Other convenient in-room amenities include a coffee maker, hair dryer, and TV with various channels. The hotel also offers ice machines and vending machines, and some rooms are equipped with a kitchenette. A washer/dryer is available, which is particularly helpful for longer stays. However, some guests have experienced the pool being out of order, and a few noted the absence of a waffle maker at breakfast or a lack of USB charging ports in rooms.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as very clean, tidy, and well-maintained, often noting the white bed comforters as a sign of freshness. Rooms are frequently described as spacious and comfortable, with many appreciating the comfortable beds and extra pillows ensuring a restful sleep. However, feedback on room comfort is mixed. While some rooms are noted as recently remodeled and modern, others are described as dated or having issues like a stuffy, musty, or damp atmosphere, particularly due to struggling air conditioning units that can lead to humidity. Noise levels are a recurring concern, with guests reporting being able to hear activity from adjacent rooms, hallways, or even the floor above, and some specific issues like a loud knocking heater or whistling shower. Isolated incidents of uncleanliness such as hair in the bathroom, bugs on window shades, or dirty refrigerators have also been reported.

Dining & Food Quality
The breakfast at the hotel is consistently highlighted as a major positive, with many guests praising its delicious and hot and fresh offerings. The breakfast variety is a significant draw, often including options like cinnamon buns, turkey sausage, and fluffy biscuits, along with good coffee. Guests appreciate the convenience of a complimentary breakfast and the option to take trays back to their rooms, especially when the breakfast area is busy or perceived as small. However, some guests have noted inconsistencies, with cinnamon rolls occasionally being hard or dry, and a few expressing disappointment over the absence of a pancake maker or specific sweeteners like Splenda. While the overall quality is generally good, some isolated comments mention the food being lukewarm or "lackluster," particularly after unusual circumstances like a power outage.

Location & Accessibility
The hotel's location is generally well-regarded, offering a quiet setting slightly off the main road, which many guests appreciate for a peaceful stay away from congestion. It is conveniently situated for accessing various local attractions, including downtown areas, the beach, wineries, and the Chain of Lakes, making it suitable for both leisure and business travel. While not directly in the city center or on the bay, guests find it easy to drive to downtown areas quickly. Parking is available and often described as ample, though some guests noted that the main parking area can be far from the entrance, and at times, the lot has been occupied by commercial vehicles or storage containers. Some guests also mentioned the hotel's front doors being locked after 11 PM, which can be an inconvenience if not anticipated.

Staff & Service
Feedback on staff and service is notably mixed, with many guests praising the team as friendly, helpful, attentive, and providing excellent customer service. Positive experiences often highlight quick check-in processes and staff willingness to accommodate requests, such as early check-in or late check-out. Housekeeping is frequently commended for maintaining clean rooms. However, a significant number of reviews describe negative interactions, particularly with front desk staff, who are sometimes perceived as rude, annoyed, or unprofessional, lacking empathy or a welcoming demeanor. Instances of staff being unacknowledged upon arrival, or being unhelpful with local recommendations, have been reported. Despite these mixed experiences, many guests still find the overall service to be satisfactory, especially when specific staff members go above and beyond to assist.

Additional Information
Guests who are IHG Rewards Club Members often appreciate the acknowledged benefits, such as early check-in or complimentary water. The hotel has been undergoing renovations, which some guests noted, with some rooms appearing newly updated, though a few reported minor unfinished details like painter's tape or half-painted bathrooms. There are specific policies that guests should be aware of, such as the hotel's pet-friendly policy, though finding suitable outdoor areas for pets might be challenging. Some guests have reported issues with the hotel's power supply, leading to temporary outages affecting amenities like TV and air conditioning, and a lack of generator backup was noted. There were also comments regarding a perceived difference in treatment for guests booking through third-party sites like Expedia, with some feeling that fewer favors or discounts were offered compared to direct bookings. The hotel also participates in a "make it greener" program for rewards points related to towel changes, though some guests have experienced difficulty in ensuring these points are credited.