Holiday Inn Express & Suites Albuquerque East By Ihg

This hotel is highly regarded for its gated property, which provides a significant sense of security and peace of mind for guests, making it a memorable feature. Its consistent cleanliness, comfortable accommodations, and good breakfast are frequently highlighted. The convenient location and friendly staff further enhance the guest experience. This hotel is particularly well-suited for road trippers seeking a safe and comfortable midway stop, business travelers needing quick access to the interstate and amenities, and families who appreciate the on-site facilities and secure environment. To ensure a quieter stay, guests might consider requesting a room not facing the highway, and it's advisable to be familiar with the gated entry process upon arrival.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained facilities, including a nice-sized gym with working equipment and sanitizing wipes, and an indoor pool and hot tub that are generally described as clean and warm, though some guests noted the pool could be a bit cool or the hot tub railing loose. The availability of free Wi-Fi is appreciated for staying connected. A laundry room is on-site for guest convenience, though some found the cash-only payment system inconvenient. Thoughtful touches like chocolate chip cookies in the lobby add to the welcoming atmosphere, and standard amenities such as ice machines and vending machines are available.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its overall cleanliness, with many guests describing rooms as spotless, fresh, and well-maintained. Rooms are generally noted for being spacious and offering comfortable beds, though some found the mattresses either too soft or too firm, and a few reported issues with springs or pillows not holding shape. Clean bathrooms with ample amenities are a plus, but some guests experienced issues like poor water pressure, unlatched doors, or minor maintenance concerns like cracks or mold. While generally quiet, rooms facing the interstate can experience significant highway noise. Some guests also reported issues with the air conditioning not cooling effectively or making rattling noises, and occasional problems with in-room coffee makers or refrigerators.

Dining & Food Quality
The breakfast offered at the hotel is a significant highlight for many guests, often described as good to fantastic with a variety of options. Guests appreciate the availability of hot food items like biscuits and gravy, eggs, and bacon, as well as the quality of the coffee. However, feedback is mixed regarding the functionality of the pancake maker and waffle maker, which were reported as broken or out of order by several guests. Some also noted issues with slow restocking of breakfast items during busy periods or a lack of specific dietary options like gluten-free bread.

Location & Accessibility
The hotel's convenient location just off Interstate 40 is a major advantage for travelers, providing easy access to the highway and making it quick to reach various parts of the city. Guests appreciate its proximity to Walmart, numerous restaurants, and shopping areas. A key feature is the gated parking lot, which is frequently mentioned for providing a sense of security for vehicles, especially given some guests' concerns about the surrounding area. However, some found the hotel a bit tucked away and challenging to locate initially, and a few experienced difficulties with the gated entry system. Rooms facing the interstate can be affected by road noise.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and courteous, contributing positively to the guest experience. Many guests highlighted the quick check-in process and the staff's willingness to be accommodating with requests. However, feedback on service is mixed, with some guests reporting less positive interactions, describing certain staff members as unprofessional or rude during check-in, phone calls, or when addressing specific issues. Despite these isolated concerns, the overall sentiment points to a team that strives to provide attentive service and assist guests effectively.

Additional Information
Guests frequently noted recurring issues with the in-room television, reporting problems such as malfunctioning sets, choppy audio, or a lack of smart TV capabilities for streaming. The elevators were also a point of concern for some, with mentions of them being slow, occasionally out of service, or having unpleasant odors from stained carpets. While a laundry room is available, some guests found the cash-only payment method inconvenient. Additionally, some guests who are part of the hotel's rewards program expressed disappointment regarding the lack of recognition for their status or the absence of expected benefits during their stay.