Holiday Inn Express & Suites Albuquerque Historic Old Town By Ihg

This hotel is a popular choice for many, consistently praised for its friendly staff and excellent breakfast, making it a reliable stop for cross-country travelers. Guests frequently highlight the hotel's overall cleanliness and the attentive service provided by the team. Its location offers convenient highway access and proximity to various dining options, appealing to those seeking ease of travel and local amenities. Families appreciate the available amenities like the pool, while pet owners find the hotel accommodating. For sightseers, the hotel serves as a good base for exploring nearby cultural attractions by car. To ensure a more peaceful stay, guests might consider requesting a room away from the street, and it's advisable to verify the operational status of the pool and hot tub if these facilities are important for your visit.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool is a popular feature, especially for families, but some guests reported it being cold, dirty, or overcrowded, and occasionally not heated as advertised. The hot tub is frequently noted as being out of service or having dirty water. A fitness center is available and generally described as clean and functional, though some guests wished for more updated equipment. Wi-Fi connectivity is a significant point of contention; while some found it reliable, others experienced extended outages, which was particularly problematic for business travelers. The elevators are often mentioned for a strong, unpleasant odor, and at times, one was out of service. Parking is generally plentiful, free, and secured by security patrols, which guests appreciate, though it can become limited during peak times.

Cleanliness & Room Comfort
The cleanliness of the hotel rooms is frequently commended, with many guests describing them as spotless and well-maintained. However, some reviews noted specific issues such as mold in bathrooms, dirty carpets, or uncleaned toilets. Rooms are often described as spacious rooms and well-appointed, though some guests observed signs of aging fixtures and general wear and tear. The comfortable beds and fluffy towels contribute to a restful experience for most, with many appreciating the microwave, refrigerator, and coffee maker in the room, along with Dove bath products. Noise levels are a recurring concern, with significant road noise from the adjacent highway, as well as noticeable hallway noise and sounds from adjacent rooms due to what some perceive as thin walls.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often cited as a major highlight and excellent value. Many describe it as delicious, with a great breakfast variety that includes a range of hot food options like bacon, eggs, sausage, and biscuits with gravy. The pancake machine is a popular and unique addition. Guests also appreciate the availability of items such as yogurt, fruit, cereals, and cinnamon rolls. The staff managing the breakfast area are frequently commended for their attentiveness and hard work in keeping items replenished and the area clean. While the overall feedback is overwhelmingly positive, a few guests noted minor issues such as eggs running out, food not being hot enough, or the coffee lacking boldness.

Location & Accessibility
The hotel's central location is a significant advantage for many travelers, offering excellent highway access to I-40. It is conveniently situated near the Indian Pueblo Cultural Center and within easy driving distance of Old Town. Guests appreciate the proximity to various restaurants, a Starbucks, and a Walgreens, all within walking distance. However, the hotel's name, which suggests proximity to "Historic Old Town," can be misleading; guests confirm it is not genuinely walkable to Old Town due to distance and potentially unsafe pedestrian paths. The parking lot is spacious, free, and frequently patrolled by security, providing a sense of safety, though it can become full during busy periods, sometimes requiring guests to park on the street.

Staff & Service
The friendly staff at this hotel consistently receives high praise, with many guests highlighting their helpful and attentive service. Reviewers frequently commend the team for being professional, accommodating, and welcoming, contributing significantly to a positive stay. The quick check-in process is often noted, allowing guests to settle in efficiently. While most interactions are positive, some guests reported instances of rude or inconsistent service from certain front desk personnel, particularly during busy periods or when dealing with specific requests. Housekeeping service varies, with some guests receiving daily cleaning and others noting a less frequent schedule or issues with room servicing. The staff's overall commitment to providing excellent service is a recurring theme, despite occasional individual shortcomings.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals. However, a common point of feedback is the pet fee, which many consider high, and some pet-designated rooms are reported to have a noticeable pet odor. Guests should be aware that Wi-Fi issues and problems with TV service have been reported by some, with internet connectivity occasionally being out for extended periods. While the hotel is generally well-maintained, some reviews mention maintenance issues in rooms, such as leaky faucets or non-functional air conditioning units, which are not always promptly resolved. Some guests found the presence of QR codes for tipping staff to be an unusual and somewhat off-putting practice. The hotel's Pueblo Nation ownership is noted by some guests, appreciating the cultural recognition reflected in the property's art and signage.