Holiday Inn Express & Suites Atchison By Ihg

This hotel stands out for its exceptionally friendly and caring staff and consistently immaculate accommodations, creating a welcoming atmosphere that guests frequently praise. Its signature feature is the personalized, small-town hospitality that makes every visitor feel valued, often going above and beyond expectations. The hotel is an ideal fit for college visitors and families due to its proximity to Benedictine College and its family-friendly amenities, while sightseers and festival attendees appreciate its central location near downtown attractions. Even travelers facing difficult family circumstances find solace in the staff's empathy and support. To enhance your stay, consider requesting a room on the north side to minimize potential train and traffic noise, and be sure to take full advantage of the highly-rated complimentary breakfast.

Facilities & Amenities
Guests consistently find the hotel's facilities to be well-maintained and convenient. The indoor pool is a popular amenity, especially for families, described as warm and super clean, though some guests noted it is a bit small compared to other hotels. A well-equipped fitness center is available, featuring dumbbells, treadmills, and ellipticals for guest use. The lobby offers games for entertainment, and a small convenience store provides easy access to snacks and essentials. Guests also appreciate the availability of laundry facilities on-site, which proved very useful for longer stays. While Wi-Fi is available, one guest reported issues with TV connectivity and buffering, suggesting potential internet inconsistencies.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its immaculate cleanliness and comfortable rooms. Guests frequently describe the accommodations as spotless, very clean, and well-maintained, with many highlighting the exceptional efforts of the housekeeping staff. The beds and pillows are consistently praised as being super comfortable, ensuring a restful night's sleep. Rooms are generally described as spacious, and the bathrooms are noted for their good setup and amenities, though some guests wished for updated flooring instead of carpet and better water pressure. While most guests found the rooms quiet, some reported noise levels from nearby train tracks and traffic, particularly on the south side of the building, and occasional pipe noises or loud air conditioning units. One isolated report mentioned a bed bug issue, which was addressed by staff.

Dining & Food Quality
The breakfast at this hotel is a significant highlight, consistently receiving high praise from guests. It is described as delicious, fantastic, and amazing, offering a wide variety of options including hot breakfast items like eggs, sausage, and biscuits, alongside oatmeal, pastries, and cereals. Many guests appreciate the availability of almond milk and the quality of the coffee. The breakfast area is noted for being well-stocked and clean, with attentive staff ensuring a pleasant dining experience. While most feedback is overwhelmingly positive, one guest noted that the pancake machine was not working, and another mentioned that the cinnamon rolls and hot items were not always available right at the posted opening time.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for guests. It is within easy walking distance to downtown Atchison, offering access to various shops, restaurants, and even a farmers market and food trucks right outside. Its proximity to Benedictine College makes it a top choice for college visitors and parents. The hotel is also conveniently located near major highways and provides easy access to the Snow Creek ski area. A grocery store next door adds to the convenience. While parking is generally easy and convenient, some larger vehicles or trailers might find limited space. The location is particularly ideal for those attending the Amelia Earhart Festival, being close to the festival activities and offering views towards the Amelia Earhart Bridge.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their friendliness, helpfulness, and attentive service. Guests frequently describe them as exceptionally helpful, patient, and welcoming, contributing significantly to a positive stay. The customer service is often highlighted as top-notch, with staff members going above and beyond to accommodate requests and resolve issues. The check-in process is noted as quick and simple, and the housekeeping staff is commended for their thoroughness and responsiveness in providing clean towels and maintaining rooms. The breakfast staff is also singled out for being very nice, helpful, and diligent in keeping the area well-stocked and clean. While most interactions are overwhelmingly positive, a few guests noted occasional delays in staff presence at the front desk, and one guest had a negative experience with a specific staff member's attitude.

Additional Information
Guests appreciate the overall quiet atmosphere of the hotel, contributing to a relaxing stay. The property is often noted for its pleasant decor, including being beautifully decorated for Christmas during the holiday season. While most aspects are well-received, some guests expressed a wish for additional amenities such as a hot tub or sauna. There were instances of the pool maintenance leading to temporary closures, though staff offered alternatives at a sister hotel. A few guests reported billing issues involving double charges or delayed refunds, which required follow-up to resolve. The hotel has only one elevator, which some guests found to be slow. Despite the general quietness, some rooms, particularly on the south side, experienced train noise from nearby tracks, though the trains move slowly and the noise is often described as a low rumble.