Holiday Inn Express & Suites Bend South By Ihg

This hotel is consistently praised for its exceptional cleanliness and modern, well-maintained appearance, often leading guests to believe it is a brand new property. Its signature feature is the combination of a pristine environment with a highly attentive staff and a generous breakfast offering, creating a welcoming and comfortable stay. The hotel is an excellent fit for road trippers seeking a convenient and restful stop, families who appreciate spacious rooms and amenities like the pool, and business travelers looking for a quiet, clean, and well-equipped base. To maximize your comfort, consider your preference for bed firmness, as some guests find the beds quite soft, and be sure to check breakfast hours, which may vary on weekdays.

Facilities & Amenities
Guests frequently commend the hotel's facilities, highlighting the indoor pool as a clean and enjoyable amenity, particularly for children, though some guests expressed a desire for a hot tub or found the pool too small for lap swimming. The fitness center is noted for being well-equipped and clean, providing a good option for guests to maintain their routines. Parking is consistently described as plentiful, free, well-lit, and secure, with easy access for all vehicle types. While the Wi-Fi is generally considered reliable and fast enough for streaming, a few guests reported occasional drops or buffering issues. Rooms are equipped with plentiful charging stations, though a small number of guests noted some were not functional.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its spotless cleanliness throughout the property, from public areas to individual rooms, creating a fresh and inviting atmosphere. Rooms are described as spacious, modern, and well-designed, offering a comfortable layout. Most guests find the beds comfortable and appreciate the soft bedding, ensuring a restful night's sleep. However, a notable number of guests found the beds too soft or squishy for their preference, and some mentioned pillows that were not firm enough. Noise levels are generally low, with rooms being quiet and well-insulated from highway sounds, though some guests occasionally heard neighbors or were disturbed by construction noise during their stay. Bathrooms are typically clean and spacious, often featuring walk-in showers with good water pressure, though a few isolated comments mentioned minor issues like mold or grimy tubs. In-room amenities such as coffee makers, refrigerators, and microwaves are appreciated, along with thoughtful touches like full-size toiletries and ample coat hooks and storage surfaces.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for guests, frequently described as great, excellent, and offering a good variety of options. The breakfast spread typically includes hot items such as eggs or omelets, sausage, bacon, biscuits and gravy, and pancakes (often from an automatic maker). Guests also appreciate the availability of cold cereals, yogurt, fresh fruit, and oatmeal, along with coffee and a tea bar. While the food quality is generally well-received, some guests found the eggs to be dry or the fruit selection limited, and occasionally, popular items like coffee or specific hot dishes ran out during busy periods. The breakfast staff are widely commended for their friendliness, attentiveness, and hard work in keeping the area clean and stocked.

Location & Accessibility
The hotel's location is considered convenient, situated on the south end of Bend with easy access from Highway 97, making it ideal for travelers passing through or exploring the area. Guests appreciate its proximity to various shopping and restaurant options, including a Walmart and Safeway within walking distance. While not in the immediate downtown area, it offers good access to attractions like the High Desert Museum and the Old Mill District. Parking is ample and free, contributing to the hotel's overall convenience. However, some guests noted that the hotel's entrance can be difficult to locate, particularly at the roundabout or after dark, which can be a minor inconvenience upon arrival.

Staff & Service
The hotel's staff consistently receives high praise for being friendly, helpful, professional, and accommodating, often going above and beyond to assist guests. The check-in process is generally described as quick and easy, with a welcoming and positive greeting. Guests appreciate the staff's willingness to provide local recommendations and their efficiency in handling requests, such as extending check-out times due to unforeseen circumstances. While most interactions are positive, a few guests reported instances of slow check-in or less welcoming front desk interactions. The pet-friendly service is a significant positive for many, with staff being very accommodating to guests traveling with their animals.

Additional Information
The hotel maintains a very pet-friendly policy, allowing guests to travel with their dogs, though some noted a lack of a dedicated pet exercise area and occasional issues with pet waste on the grounds. Guests should be aware that the hotel has experienced construction activity, which some found disruptive due to early morning noise, and they were not always informed of this beforehand. While the hotel offers a pool, many guests expressed a desire for a hot tub, which is not available. Some guests found the towels to be rough or scratchy. Additionally, some suite rooms may not offer the expected sectioned-off space or second television, which could be a consideration for those seeking specific room layouts.