Holiday Inn Express & Suites Boise Airport By Ihg

This hotel is a popular choice for its convenient location near the airport, offering a shuttle service that is highly appreciated by guests with early or late flights. Many guests highlight the friendly staff, comfortable beds, and excellent breakfast as key reasons for a pleasant stay, often returning for its consistent quality. It is particularly well-suited for travelers seeking easy airport access, families enjoying the breakfast variety and pool amenities, and business travelers looking for a comfortable and quiet environment for their work trips. The hotel's modern aesthetic and well-maintained common areas also contribute to a positive first impression. To ensure a smooth experience, guests are advised to confirm room cleanliness upon arrival and be aware of potential noise from upper floors or the air conditioning unit, though many find the rooms quiet overall.

Facilities & Amenities
Guests generally appreciate the hotel's fitness center, describing it as well-equipped and clean, providing a good option for staying active during their stay. The lobby area is frequently noted for being attractive, inviting, and bright, creating a welcoming atmosphere upon arrival. Most guests find the overall facility well-maintained and modern, contributing to a pleasant experience. However, feedback on the pool is mixed; while some families enjoy it, others express disappointment, reporting it as closed for renovations, appearing filmy, or being too cold for comfortable use, leading to a less enjoyable experience. A recurring point of concern for many guests is the absence of a hot tub, which they would appreciate for relaxation. The hotel also offers free Wi-Fi, ensuring guests can stay connected.

Cleanliness & Room Comfort
Most guests praise the comfortable beds and the generally quiet atmosphere of the rooms, allowing for a restful sleep. Many also find the rooms to be spacious and appreciate the modern design. However, cleanliness is a significant point of contention. While some guests report very clean rooms, a notable number express disappointment with various issues, including unvacuumed floors, hair in showers, dirty surfaces, and stains on furniture or walls. Specific complaints mention dirty towels, uncleaned refrigerators, and even blood or vomit in rooms. Additionally, some guests experience noise from the air conditioning units or from adjacent rooms. Maintenance issues like non-working shades, faulty televisions or remotes, broken hairdryers, and low water pressure are also occasionally reported, impacting overall comfort.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from most guests, often described as excellent with a wide variety of options. Many appreciate the presence of hot food items such as eggs, bacon, and sausage, along with popular choices like cinnamon rolls and a fun pancake machine. The availability of gluten-free options is also a significant positive for those with dietary needs. However, some guests report issues with the breakfast service, including food being cold, items running out before the end of service, or a lack of timely refills. Occasional comments mention the coffee being acidic or the eggs tasting processed. Despite these minor points, the overall consensus is that the breakfast offers substantial and satisfying choices, making it a valuable amenity for guests.

Location & Accessibility
The hotel's central location is a major highlight for guests, particularly its close proximity to the airport, making it an ideal choice for travelers with early morning or late-night flights. Many appreciate the convenience of the complimentary airport shuttle service, which ensures easy and quick transfers. The hotel also offers excellent accessibility to the interstate, facilitating travel for those on road trips. While generally considered a safe area, some guests note that parking can be limited, especially during peak occupancy, and occasionally obstructed by nearby renovations, leading to challenges in finding adequate spaces. Despite this, its strategic position near downtown and Boise State University is frequently praised, offering convenient access to local attractions and amenities.

Staff & Service
The staff at this hotel consistently receives high praise, with most guests highlighting their friendliness, helpfulness, and attentiveness. Many reviews commend the professionalism and welcoming demeanor of the front desk team, often noting a smooth and quick check-in process. Guests appreciate the staff's willingness to accommodate requests, such as arranging rooms for families or assisting with specific needs. However, a minority of guests report less positive interactions, citing instances of unhelpful or rude behavior, and some express frustration with unresponsive management regarding issues like room cleanliness or lost items. Despite these isolated concerns, the overwhelming feedback points to a dedicated team committed to providing excellent customer service.

Additional Information
For guests planning to fly, the hotel offers convenient park and fly options, which many find to be a cost-effective alternative to airport parking, often including shuttle service to and from the terminal. Travelers booking through third-party sites should be aware that some guests have reported issues with reservations not being properly communicated to the hotel, occasionally leading to complications upon arrival or unexpected cancellations, so direct confirmation with the hotel is recommended. The hotel maintains a pet-friendly policy, though a fee is typically associated with bringing pets, and guests should plan for suitable outdoor areas. It is also worth noting that there are two separate hotel facilities in the immediate vicinity, which can sometimes cause confusion for guests trying to locate the correct building, so confirming the exact address is advisable to ensure a smooth arrival.