Holiday Inn Express & Suites Brighton By Ihg

This hotel is consistently praised for its new and updated appearance, offering a fresh and modern atmosphere that many guests find appealing. Its signature feature is its commitment to providing a clean and comfortable stay, often highlighted by the quality of its beds and the friendly staff. The hotel is particularly well-suited for families and youth sports teams due to its inviting pool and comprehensive breakfast offerings, making it an excellent choice for those traveling with children or for tournaments. Business travelers and those visiting the University of Michigan Specialty Center also find the location and amenities highly convenient. To ensure the best experience, guests might consider verifying pool availability and temperature if it's a primary amenity for their stay, and be aware that the hotel can be busy with groups, which might occasionally impact noise levels.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The swimming pool is a major draw, frequently described as new, big, and warm, providing a fun and relaxing experience for many, especially children. However, some guests have noted instances where the pool was cold, dirty, or unexpectedly closed. The fitness center is generally well-regarded, with guests appreciating its working machines and comfortable temperature. While the elevators are mostly functional, a few guests reported them being broken or slow. Free Wi-Fi is available and generally performs well. Some guests experienced issues with ice machines not working, and the snack spot was occasionally criticized for high prices or unhelpful staff. Laundry facilities are also available for guest convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, though generally positive. Many reviews highlight the rooms as very clean, smelling nice, and feeling cozy. The beds are consistently praised for being comfortable and soft, ensuring a restful night's sleep, though a few found the pillows too hard. Noise levels are typically described as quiet, allowing for good rest, even when the hotel is full. However, some guests reported significant issues, including dirty bathrooms, stains on bedding or walls, hair in showers, unemptied trash cans, and even more severe instances of mouse droppings or puke on furniture. In-room amenities like coffee makers occasionally malfunctioned, and some noted issues with window curtains or blinds not working properly.

Dining & Food Quality
The hotel's breakfast receives widespread acclaim, often described as amazing, excellent, and very good. Guests appreciate the variety of options, including both hot and cold selections such as fresh eggs, sausage, pancakes, and particularly popular cinnamon rolls. The breakfast attendants are frequently commended for their friendliness and helpfulness. Most guests find the food quality to be high, making it a great start to the day. However, some reviews mention that breakfast items can occasionally run out, or that the biscuits were undercooked. A few guests noted a lack of certain items like bacon or forks, and some observed staff eating from the buffet during service hours.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it a significant advantage for many travelers. It is situated near a wide array of shopping and restaurant options, including major retailers like Target and Meijer. Guests frequently mention its easy access to the interstate, simplifying travel. Its proximity to the University of Michigan Specialty Center is a key benefit for those visiting for medical reasons. The hotel is also well-placed for attendees of youth sports tournaments and those looking to explore the local area, including downtown. The availability of free parking is an added convenience that many guests appreciate.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the welcoming and attentive service from the moment of arrival. The check-in process is frequently described as smooth, fast, and easy. Staff members are often commended for going above and beyond to accommodate requests and resolve issues. While the majority of feedback is positive, some guests reported isolated incidents of unhelpful or unresponsive staff, particularly concerning manager follow-up on complaints. Housekeeping service is generally efficient, though a few guests noted instances of rooms not being fully serviced or staff entering rooms without knocking.

Additional Information
Guests frequently note that the hotel is new or has undergone recent renovations, contributing to its modern and appealing aesthetic. This updated appearance is often mentioned as a significant positive, with many appreciating the fresh feel and clean design. Some guests have experienced issues with their reservations, particularly when booking through third-party sites, leading to complications upon arrival. While the hotel generally maintains high standards, a few guests reported difficulties with rewards program points not being credited as expected. The hotel's overall value is often highlighted, with guests feeling they receive excellent quality for their stay.