Holiday Inn Express & Suites Brighton South - Us 23 By Ihg

The hotel consistently earns high marks for its exceptional staff and high-quality complimentary breakfast, often surprising guests with a level of service and amenities that exceeds expectations for its brand. Its convenient location near major routes makes it an ideal choice for business travelers seeking efficiency and families participating in sports weekends, who appreciate the comfortable accommodations and on-site facilities. Many guests find the hotel to be a surprisingly pleasant stopover during long journeys, noting the overall positive atmosphere and value. While overall cleanliness is frequently praised, some reviews indicate inconsistencies. To ensure a restful stay, guests are advised to request a room away from the highway to minimize potential traffic noise and to confirm the specific housekeeping policy upon check-in, as daily room service may not be standard during multi-night stays.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and leisure. A small fitness center is available, often noted for being uncrowded, though some guests have found it lacking in towels or cleaning wipes. The indoor pool is a popular amenity, described as warm and clean, providing a relaxing space for both adults and children, although it can sometimes be busy or have issues with unsupervised young guests. Guests consistently appreciate the reliable and free Wi-Fi throughout the property. Additional conveniences include readily available ice machines and vending machines. A laundry room is on-site for guest use, and a sundries shop offers essential items. Some guests have noted occasional issues with the elevator functionality. Rooms are generally equipped with a mini-fridge and microwave, and some include an in-room Keurig coffee maker.

Cleanliness & Room Comfort
Room comfort is a consistent highlight, with guests frequently praising the super comfortable beds, fluffy pillows, and nice linens that contribute to a restful night's sleep. However, room cleanliness receives mixed feedback; while many describe rooms as spotless and well-maintained, others report significant issues such as stains on sheets and towels, hairs in the fridge, dirty bathroom floors, moldy smells, or uncleaned drains. Noise levels are a notable concern for some, particularly from the adjacent highway for rooms facing that side, and occasionally from unsupervised children in hallways or due to thin walls. In-room amenities like the fridge, microwave, Keurig coffee maker, and ample outlets are appreciated. Rooms are often described as spacious and modern, though some guests have observed worn or dated aspects, including frazzled carpet or broken blinds.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, frequently described as amazing, delicious, and offering a great selection of hot and fresh options. Guests appreciate the variety of choices, which typically include scrambled eggs, sausage links, yogurt, fruit, and a popular pancake maker. However, there are recurring comments about the pancake maker being out of order or certain food items running out before the designated breakfast hours conclude. While the coffee is generally well-received, some guests have noted a lack of half and half. The hotel's advantageous proximity to a wide array of restaurants is also a frequently mentioned convenience, providing numerous dining options within easy reach for guests.

Location & Accessibility
The hotel boasts a highly convenient location with easy access to the highway, making it an excellent choice for travelers seeking straightforward navigation. It is strategically situated near a diverse selection of restaurants and shopping options, many of which are within walking distance, offering guests ample choices for dining and retail therapy. Its proximity to various athletic facilities and the University of Michigan hospital is particularly beneficial for those visiting for specific events or medical appointments. While rooms facing the highway can experience significant traffic noise, which some guests find disruptive, the overall accessibility to essential amenities and major transportation routes is consistently highlighted as a major advantage. Parking is readily available and generally ample for guests.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and professional, with many guests highlighting their willingness to go above and beyond to accommodate requests. The check-in process is often described as quick and efficient, contributing to a positive first impression. However, there are recurring concerns regarding housekeeping service; some guests report that rooms are not cleaned daily during multi-night stays, or that fresh towels are not provided without specific requests. Isolated but serious complaints include instances of housekeeping entering rooms despite "Do Not Disturb" signs, and challenges arising from language barriers with some service personnel. Despite these specific issues, the overall sentiment towards the staff's demeanor and willingness to assist remains largely positive.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The housekeeping policy often means that daily room cleaning is not standard during multi-night stays unless explicitly requested, or rooms are only serviced upon checkout, which can lead to a lack of fresh towels or amenities. There are recurring mentions of unsupervised children causing noise and disruption in common areas and hallways, particularly during busy periods like sports weekends, affecting the quiet enjoyment of other guests. Isolated incidents of fire alarms malfunctioning and power outages have also been reported. While some guests find the highway noise to be a tolerable "white noise," those sensitive to sound should be mindful of room placement. Additionally, the hotel sometimes uses a strong air freshener in common areas, which some guests find overpowering.