Holiday Inn Express & Suites Caryville By Ihg

This hotel is consistently praised for its exceptional cleanliness and spacious rooms, offering a comfortable and welcoming environment for guests. Its signature feature is the outstanding complimentary breakfast, which receives widespread acclaim for its variety and quality. The property is an excellent fit for road trippers seeking a convenient stop, families needing ample space, and travelers with pets looking for accommodating lodging. Guests frequently highlight the friendly and helpful staff as a key part of their positive experience. To ensure the most comfortable stay, guests might consider requesting a room away from the main road to minimize potential noise and inquiring about the operational status of the pool and elevator upon arrival.

Facilities & Amenities
The hotel offers a pool that is generally described as clean and well-maintained, providing a refreshing option for relaxation. However, some guests have reported instances where the pool was closed for maintenance or chemical treatment, which caused disappointment. The elevator has been a recurring point of concern for some visitors, with reports of it being slow, dingy, or occasionally out of service, leading to inconvenience, especially for those on higher floors or with heavy luggage. While a fitness center is available, it was mentioned by fewer guests. The hotel provides free Wi-Fi, which is generally reliable, and offers amenities like ice machines for guest convenience.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, noting that both the rooms and common areas are well-maintained and fresh. The spacious rooms are a significant highlight, providing ample space for movement and relaxation. Most guests find the beds comfortable, with options for both firm and soft pillows, ensuring a restful night's sleep. However, some have reported issues with musty smells in certain rooms or hallways, particularly in newly renovated sections where air conditioning units may not adequately remove humidity. While generally quiet, some rooms facing the interstate experience road noise, and occasional internal noise from other guests or staff has been noted. In-room amenities like coffee makers and quality toiletries are appreciated.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently receiving high praise for its wide variety and excellent quality. Guests enjoy a selection of hot items such as eggs, sausage, biscuits and gravy, and fresh pancakes from an automated machine. Many appreciate the availability of healthy options and gluten-free choices, catering to diverse dietary needs. The coffee is frequently mentioned as being fresh and plentiful. The breakfast staff are often highlighted for their attentiveness, ensuring food items are constantly refilled and the dining area remains clean and organized, contributing significantly to a positive start to the day.

Location & Accessibility
The hotel boasts a highly convenient location directly off the interstate, making it an ideal stop for travelers on long journeys. Its proximity to a state park offers scenic views of the mountains and opportunities for outdoor activities. While the immediate area has limited dining options, guests note that some fast-food establishments are nearby, and a few local restaurants are a short drive away. Parking is generally easy and ample, with some guests specifically mentioning the availability of space for trailers, which is a significant advantage for certain types of travelers.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently commend the warm welcome received at check-in, noting the efficiency and politeness of the front desk team. The breakfast staff are particularly highlighted for their attentiveness and positive demeanor, making the morning meal a pleasant experience. Many reviews emphasize the staff's willingness to go above and beyond to accommodate requests and address concerns, contributing to a comfortable and stress-free stay. Their dedication to guest satisfaction is a recurring theme, fostering a welcoming atmosphere.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. However, it's important to note that a high pet fee is applied, and there is typically a one-dog limit per room, which can be a point of concern for guests with multiple pets or service animals. Some guests have also mentioned an early check-in fee if arriving before the standard check-in time. A unique policy noted by some is the requirement to sign out extra pillows, which differs from standard hotel practices. The hotel provides umbrellas in rooms, a thoughtful touch for unexpected weather.