Holiday Inn Express & Suites Charlotte- Arrowood By Ihg

The hotel is a popular choice for travelers, particularly those seeking a comfortable stopover or a base for family vacations, thanks to its spacious rooms and a welcoming atmosphere. A signature feature that stands out is the indoor pool, which provides a recreational option for guests. The consistently friendly and helpful staff are frequently highlighted as a major asset, contributing significantly to positive guest experiences. While many appreciate the hotel's modern updates and the convenience of its location, some guests note challenges with noise levels and the functionality of the single elevator. For an enhanced stay, guests might consider requesting a room away from the elevator or higher floors to mitigate noise, and be prepared for potential delays when using the elevator.

Facilities & Amenities
The hotel offers several amenities designed to enhance guest comfort and convenience. The indoor pool is a significant draw, especially for families, though some guests have noted concerns regarding its cleanliness, including reports of hair and strong chlorine odors, and occasional issues with water temperature. A recurring point of feedback is the presence of only one elevator for the entire hotel, which many guests describe as slow, noisy, and prone to long wait times, occasionally causing inconvenience. The fitness center is available, but some reviewers mentioned broken equipment. Parking is generally ample and well-lit, providing convenience for those traveling by car. Additionally, the hotel offers EV chargers in the parking lot, a modern convenience for electric vehicle owners.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often praising the comfortable beds and quality linens that contribute to a restful sleep. Many rooms feature modern aesthetics and amenities like room darkening blinds, a microwave, and a small refrigerator. However, some guests have reported isolated issues such as a musty smell or a "wet dog" odor in certain rooms, and occasional observations of minor cleanliness oversights like stains or built-up dirt in bathroom caulking. A frequent concern is the noise level, with guests often hearing sounds from adjacent rooms, hallways, and outside traffic, which can impact sleep quality. Some bathrooms are noted for lacking towel bars, and a few guests mentioned slippery showers.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, consistently receiving praise for its quality and variety. The spread typically includes a range of hot items such as eggs, breakfast meats, and pancakes made fresh with a convenient machine, alongside popular cinnamon rolls, yogurt, and fresh fruit. While most find the coffee to be good, a few guests have suggested improvements to its quality. The breakfast area is frequently described as clean and well-maintained, with attentive staff ensuring items are replenished. Some minor feedback includes occasional issues with the consistency of egg preparation or the temperature of hot food items, particularly closer to the end of service.

Location & Accessibility
The hotel boasts a convenient location with easy access to major interstates, making it an ideal stopover for travelers. It is situated close to various points of interest, including Carowinds Amusement Park, the OCC processing center, and is a short drive from uptown Charlotte. Guests appreciate the proximity to nearby restaurants and stores, with some fast-food options and a Starbucks within walking distance. Parking is readily available on-site and is noted for being well-lit. While the location offers excellent accessibility, some guests have expressed general concerns about the immediate surrounding area, describing it as noisy or less appealing, particularly at night.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process and the staff's willingness to go above and beyond to accommodate requests, such as adjusting room types or assisting with luggage. Many reviews commend the attentive service provided by both front desk and breakfast staff, noting their positive attitudes and efficiency. While most interactions are positive, a few guests have reported isolated instances of unresponsiveness to noise complaints or issues with key card deactivation, which required multiple trips to the front desk for resolution. Overall, the staff's dedication to service significantly enhances the guest experience.

Additional Information
Guests should be aware of certain operational aspects that may affect their stay. A common issue reported is the frequent deactivation of key cards, often requiring multiple re-encodings. Some guests have also noted unexpected credit card holds or charges for incidentals that take several days to be released after checkout. The hotel is generally considered to offer good value for its amenities and service. While the hotel aims for a quiet environment, some guests have wished for stricter enforcement of quiet hours due to noise from other guests. Specific room features like high beds or the absence of towel bars in some bathrooms have been mentioned as minor inconveniences.