Holiday Inn Express & Suites Cheney By Ihg

This hotel is highly regarded for its cleanliness and friendly staff, consistently providing comfortable accommodations and an excellent breakfast experience. Its convenient location makes it a prime choice for families and alumni visiting Eastern Washington University, as well as sports teams and business travelers seeking a reliable stay. Guests appreciate the hotel's commitment to a welcoming atmosphere, often describing it as a home away from home. To ensure the most restful stay, guests frequently advise requesting a room situated away from the train tracks, which can occasionally cause noise disturbances. Additionally, for those with specific dietary needs, it may be helpful to bring a personal cup for hot beverages at breakfast.

Facilities & Amenities
Guests generally find the hotel's facilities well-maintained and convenient. The indoor pool and hot tub are popular, especially with children, though some guests noted a strong chlorine smell or occasional closures. A fitness center is available, described as small but adequately equipped for workouts. Rooms are well-appointed with practical amenities such as a mini-fridge, microwave, hair dryer, and a coffee maker often stocked with tea pods. Free Wi-Fi is provided, though a few guests experienced slow speeds. There are recurring requests for EV charging stations, indicating a desire for this modern convenience. The hotel also offers laundry facilities and a useful conference room that has been appreciated by groups for meetings and meals.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless rooms and overall cleanliness, with many guests noting the fresh and updated appearance of the property. Guests frequently highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep. Rooms are generally described as well-outfitted, featuring amenities like blackout shades for optimal rest and spacious bathrooms with ample towels and convenient soap dispensers. While the HVAC system effectively controls room temperature, some guests found it to be noisy when operating. A significant point of mixed feedback is noise; while some rooms are quiet, many guests reported noticeable train noise at various hours, and some experienced disturbances from thin walls allowing hallway noise or sounds from neighboring rooms.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently described as excellent, delicious, and offering a wide breakfast variety. Guests appreciate the extensive selection of hot breakfast items, including biscuits and gravy, omelets with cheese and turkey-based meats, sausage links, and pancakes. Cold options such as cereals, yogurts, pastries, and fresh fruit are also available. The freshly brewed coffee receives positive mentions for its quality. While most feedback is overwhelmingly positive, some guests expressed a desire for more gluten-free options and wished for bacon to be included. There was an isolated instance where breakfast items ran out or a microwave was unavailable, but this was not a widespread issue.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for visitors to Eastern Washington University, which is within easy reach. Guests appreciate its proximity to local amenities such as Safeway, Starbucks, and various dining options, making it easy to access necessities. The hotel also offers a free ride service, enhancing accessibility for guests without personal transportation. Ample parking is available around the building, though one guest reported an incident with a concrete base in the parking lot that was difficult to see in the dark. Overall, the location is considered ideal for those visiting Cheney and provides good access to the wider Spokane area.

Staff & Service
The friendly staff consistently receives glowing reviews, with guests frequently highlighting their helpful service and accommodating nature. From quick check-in and smooth check-out processes to their willingness to assist with various requests, the staff's dedication to customer service is a recurring theme. Guests praise the attentive service provided by all team members, including the front desk, breakfast attendants, and housekeeping. Many reviewers noted feeling welcomed and valued, contributing significantly to a positive and comfortable stay. The staff's professionalism and genuine care are frequently cited as reasons for guests to return.

Additional Information
Guests should be aware of the hotel's pet policy, which has received mixed feedback; while some reviews mention it as pet-friendly, others report significant issues, including unexpected charges for service animals. There have been instances of key card deactivation requiring multiple trips to the front desk. Some guests experienced issues with credit card billing, where charges were duplicated or not promptly refunded. While the hotel generally maintains its facilities well, there were isolated reports of the hot tub being closed or appearing unclean. Guests have also noted that the hotel's early check-in policy can be restrictive, with rooms not always available before the standard time. The hotel's family gathering space in the breakfast area has been a unique and appreciated amenity for larger groups.