Holiday Inn Express & Suites Columbus Airport By Ihg

The hotel consistently impresses guests with its exceptional cleanliness and the remarkably friendly and attentive staff, creating a welcoming and comfortable environment for all. Its signature feature lies in this combination of well-maintained facilities and outstanding service, making it a reliable choice for various travelers. The convenient location, especially its proximity to the airport, is a significant draw, complemented by comfortable accommodations and a satisfying breakfast. This hotel is an ideal fit for airport travelers seeking a convenient overnight stay, business travelers attending meetings, and families visiting local attractions like Legoland. Event attendees and road trippers also find it a suitable base. To enhance your stay, it is advisable to confirm the airport shuttle's operating hours, particularly if traveling on weekends, and be aware of the specific access points for the parking area.

Facilities & Amenities
Guests frequently commend the hotel's indoor pool, describing it as a nice size and often heated, though some have noted the water can be cold or have excessive chlorine. For those looking to maintain their fitness routine, a small exercise area is available, although some equipment may not be fully functional. The hotel provides Wi-Fi access, which is generally reliable, though a few guests experienced choppiness. Convenience is further enhanced by the presence of laundry facilities and readily available ice machines, though some vending machines were reported as empty. A meeting room is also on-site, which some guests found useful, despite one instance of it being uncomfortably warm. The elevator was noted by one guest as appearing somewhat worn, but overall, the amenities contribute positively to the guest experience.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests describing rooms as spotless, impeccably clean, and sparkling. Rooms are generally found to be spacious, comfortable, and often recently renovated or updated, featuring a well-appointed layout. Most guests report comfortable beds and a restful night's sleep, though a few found the pillows too firm or the mattress uncomfortable. Noise levels are typically minimal, with little to no airplane noise, contributing to a quiet stay, though some guests noted occasional noise from the hallway or the air conditioning unit. In-room amenities include a refrigerator, microwave, and coffee maker, with some appreciating the quality of toiletries provided. While the majority of feedback is positive, isolated comments mentioned minor issues such as a dirty shower head or a lack of sufficient towels.

Dining & Food Quality
The complimentary breakfast at the hotel is a highlight for many guests, frequently described as good, great, and delicious, offering a varied and plentiful selection. Guests particularly enjoy the cinnamon rolls, which are a consistent favorite. The breakfast spread typically includes egg patties, sausage (both pork and turkey options, though some expressed a preference for bacon), and a range of other items. The coffee is generally well-regarded, though a few found it weak. While most items are well-stocked, some guests noted that fruit could occasionally run out, and there were mixed opinions on the pancakes. The dining area is consistently maintained as clean and immaculate, and the breakfast attendants receive high praise for their friendliness, helpfulness, and diligence in keeping items stocked and tables tidy. The availability of takeaway bags for breakfast is also a thoughtful touch appreciated by guests.

Location & Accessibility
The hotel's convenient location is a significant advantage, particularly its close proximity to the airport, often just a ten-minute drive away, making it ideal for travelers with early flights. Its position right off I-270 provides easy access to major highways, facilitating travel for road trippers and those attending events. Guests appreciate being near various restaurants and stores, including a strip mall, Kroger, and other dining options within walking distance. The hotel is also well-situated for visiting local attractions such as the Legoland Discovery Center and various concert venues. However, some guests reported difficulty in finding the hotel due to unclear signage or the presence of multiple similar hotels in the area. Parking can also be challenging, with some noting difficulty accessing the area and issues with tight spaces.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and accommodating. Guests highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out process is generally reported as quick, easy, and efficient, contributing to a smooth arrival and departure experience. Specific praise is often directed towards the shuttle drivers, who are noted for their friendliness and efficiency, and the breakfast attendants, who are commended for their diligence in maintaining the dining area and assisting guests. Housekeeping staff are also recognized for their attentive service and for keeping rooms spotless. While the vast majority of interactions are positive, a few guests experienced isolated instances where specific requests, such as late check-out or resolving in-room issues, were not fully met.

Additional Information
Guests frequently note that the hotel has undergone recent renovations and updates, contributing to a fresh, clean, and modern feel throughout the property. While the hotel generally provides a quiet environment, some guests have mentioned that the air conditioning units can be noisy. The hotel's rewards program is appreciated by members, with some noting benefits like free parking, though this specific perk has been inconsistently applied according to reviews. Guests should be aware that early check-in fees may apply if arriving significantly before the standard check-in time, and requests for late check-out are not always guaranteed. The hotel aims to provide a comfortable stay, and these operational details are important for guests to consider for a seamless experience.