Holiday Inn Express & Suites Corpus Christi (north) By Ihg

The hotel offers a convenient base for travelers, often praised for its strategic location near key attractions and easy highway access, making it suitable for both business travelers working in the area and families exploring the city. Many guests highlight the generally friendly and helpful staff as a significant positive aspect of their stay, contributing to a welcoming atmosphere. However, a recurring theme indicates that while the hotel aims for comfort, it is currently undergoing significant renovations and faces notable challenges with maintenance and upkeep, impacting the overall guest experience. For those considering a stay, it is advisable to confirm the current state of room amenities upon arrival and be prepared for potential ongoing improvements. Guests should also be aware of the hotel's strict towel policy to avoid inconvenience during their stay, as some found it restrictive.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with the elevator being a consistent point of concern for many guests. Numerous reviews describe it as slow, old, jerky, and even scary, with some noting broken floor tiles and a general need for maintenance. The swimming pool is appreciated by families, though several guests reported it appearing dirty or green, and some noted a lack of pool towels. The laundry facilities are frequently mentioned as non-functional, with dryers not working, forcing guests to seek alternatives. While Wi-Fi is available, some found it to be slow or unreliable, particularly for work purposes. The air conditioning system also garners varied comments, with some rooms experiencing perfect temperature control while others struggled with inadequate cooling or broken units. Parking is generally described as ample and well-lit, though some guests were charged for its use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably varied. Many guests found their rooms to be clean, spotless, and comfortable, praising the comfortable beds and quiet atmosphere. However, a significant number of reviews detail issues such as finding animal crackers in the sofa, roaches, bugs, and mold, particularly in bathrooms. The bathrooms themselves are a frequent source of complaint, with reports of rust, chipped tiles, broken or loose faucets, and problematic shower heads that are either scaled, high, or have poor water pressure. Some rooms lacked basic amenities like soap dispensers or sufficient towels, and others noted issues with in-room phones not working or televisions being glitchy. Instances of general room disrepair include cracked tubs, peeling paint, water damage, and non-functioning air conditioning units, indicating a need for more consistent maintenance.

Dining & Food Quality
The hotel's complimentary breakfast is a prominent feature, receiving a wide range of feedback. Many guests praise the breakfast variety, describing it as good, great, delicious, and well-stocked with hot options. The cinnamon rolls are particularly highlighted by some as exceptional. However, a considerable number of reviews express disappointment, citing the breakfast as ordinary, with stale bagels, unripened fruit, and frequently empty trays of popular items like eggs, oatmeal, or bacon. Some guests noted issues with the coffee maker or juice tasting watered down, and a few even reported instances of food poisoning. While the staff managing the breakfast area are often commended for their hard work, the overall quality and consistency of the offerings appear to be a point of contention for many visitors.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage for many guests. Situated conveniently off the highway, it offers easy access and is praised for its proximity to various points of interest, including downtown, the airport, and local attractions like the aquarium and Selena theater. Guests appreciate being close to shopping centers and a variety of local restaurants for dining options. While the location is generally considered strategic for both work and leisure, some reviews mention it being in an industrial area or having a "sketchy" feel due to foot traffic, though the hotel itself is often described as safe. Parking is readily available and well-lit, contributing to the convenience for those traveling by car.

Staff & Service
The staff and service at the hotel elicit highly mixed, yet frequent, feedback. Many guests commend the staff for being exceptionally friendly, helpful, polite, and welcoming, often going above and beyond to assist with requests and ensure a smooth experience. Specific positive mentions include quick check-in processes and attentive service from breakfast staff. However, a significant number of reviews report negative interactions, describing some front desk staff as rude, unhelpful, or unprofessional. Issues arose with check-out procedures, including accusations of late departure and attempts to double-charge. Housekeeping service also received criticism, with reports of rooms not being cleaned, linens not replaced, or a lack of fresh towels, sometimes attributed to short-staffing. Overall, while many experienced excellent hospitality, others encountered frustrating and disappointing service encounters.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, which can impact the stay with noise, visible construction materials, and some areas appearing messy. This ongoing work has led to some rooms being in a state of disrepair or lacking expected amenities. There are also recurring issues with booking discrepancies, where guests who pre-booked or used third-party services reported being charged twice or not receiving the room type they reserved. The hotel has a strict towel policy, with some guests finding the limited number of towels provided inconvenient. While some online information suggests a pet-friendly policy, at least one guest with proper documentation for a service animal was denied check-in, indicating a potential inconsistency in this policy.