Holiday Inn Express & Suites Edmonton International Airport by IHG

This hotel is a popular choice for its convenient proximity to the airport and the highly valued complimentary shuttle service, making it an ideal option for layover guests and business travelers. Its pool with a waterslide is a significant draw, especially for families seeking recreational amenities. Guests frequently highlight the hotel's generally clean environment, comfortable accommodations, and the exceptional friendliness of its staff. To ensure a more peaceful stay, guests sensitive to noise should consider requesting a room away from the train tracks or elevators. It is also advisable to confirm specific room features, such as sofa beds in suites, upon booking to avoid any discrepancies.

Facilities & Amenities
The hotel offers a range of facilities, with the pool being a major highlight, particularly for children who enjoy the waterslide. However, some guests have noted that the pool water can be cold and the hot tub jets are occasionally non-functional or the water is lukewarm, with some concerns about chlorine levels or cleanliness. A fitness center is available and generally found to be adequate and clean. While Wi-Fi is provided, some guests experienced intermittent connectivity. The hotel also features laundry facilities and vending machines, though some vending machines are older and coin-only. Elevators are frequently described as slow or sometimes out of service, leading to longer wait times. Ample parking is available, though a daily fee may apply for extended stays.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed but generally positive. Many guests found their rooms to be clean, comfortable, and well-maintained, praising the comfortable beds and quality pillows for a restful sleep. However, some reported issues such as stained sheets, hair in bathrooms, or a musty odor. A recurring concern is noise, particularly from nearby train tracks with loud horns throughout the night, and hallway noise from other guests or early morning cleaning. In-room amenities like a microwave, mini-fridge, and coffee maker are appreciated. Some guests noted issues with loose electrical outlets, non-functional TV casting, or problems with bathroom fans, toilet flushing, or limited towels and empty toiletries dispensers.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as excellent, delicious, and offering a wide variety of hot and cold options. Popular items include scrambled eggs, sausages, hashbrowns, and freshly made cinnamon rolls. A pancake maker is also available, though it can lead to queues during peak times. Guests appreciate the quality of the coffee and juice selections. While the hotel does not have its own full-service restaurant, there is a sister hotel located next door with a restaurant that offers good food and sometimes provides discounts to guests, offering a convenient dining option.

Location & Accessibility
The hotel's location is highly valued for its exceptional proximity to the airport, making it extremely convenient for travelers with early flights or those on layovers. A free airport shuttle service is a significant benefit, with guests commending the drivers' friendliness and efficiency. However, a notable drawback for many guests is the hotel's close proximity to train tracks, which results in frequent and loud train horns throughout the night, potentially disturbing sleep. The hotel offers ample parking for guests. Beyond airport access, the location also provides convenient access to nearby shopping areas and a restaurant.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the exceptional service provided by the front desk team, shuttle drivers, and breakfast attendants, often describing them as going "above and beyond" to assist with requests. The check-in and check-out processes are generally reported as smooth, fast, and efficient. Staff are often commended for their willingness to accommodate requests such as room changes or late check-outs. Their commitment to providing excellent service significantly contributes to a positive guest experience, making many feel welcomed and valued throughout their stay.

Additional Information
Guests frequently note that the hotel appears dated or worn in certain areas, suggesting a need for updates to carpets, decor, and general repairs. Some guests have experienced discrepancies between the room type booked and what was available upon arrival, particularly concerning suites advertised with specific features. There have been isolated reports of issues with security, including concerns about vehicle break-ins in the parking lot and unsecured outside doors. Some guests have also mentioned a strong perfume scent in the rooms, which could be problematic for those with allergies. While generally well-regarded, these aspects suggest areas where the hotel could enhance the overall guest experience.