Holiday Inn Express & Suites Ghent By Ihg

This recently renovated hotel stands out for its modern, spacious rooms, making it an excellent choice for families seeking comfortable and well-equipped accommodations. Its strategic location near the highway offers convenient access for car travelers and those on business trips, while still providing a quiet environment. Guests consistently highlight the hotel's cleanliness, the comfort of its beds, and the generally friendly demeanor of its staff. For transit guests, the ease of access and ample parking are significant advantages. To ensure a pleasant stay, guests should be aware of ongoing construction nearby, which might cause some noise, and plan for transportation to the city center, as public transport options can be limited on weekends.

Facilities & Amenities
The hotel offers well-appointed facilities designed for comfort and convenience. Many guests appreciate the inclusion of a kitchenette and dining table in their rooms, which is particularly beneficial for families, allowing for light meal preparation. Rooms are equipped with smart TVs and provide decent WiFi speed, ensuring connectivity and entertainment. An iron is available in the room for guest use. The hotel also features a bar and offers meeting room facilities. For electric vehicle owners, charging points are available in the underground parking area, though their functionality has been inconsistent for some.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as spotless and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep. Rooms are generally spacious and modern, providing ample room for relaxation. However, some guests have reported issues with the bathroom, including leaking shower heads, empty soap dispensers, and occasional mold. Noise levels from adjoining rooms have been a concern for some, despite the hotel generally being quiet from external traffic. The air conditioning system has received mixed feedback, with some units being noisy or not functioning optimally, and temperature control sometimes limited.

Dining & Food Quality
The breakfast at the hotel receives varied feedback, with many guests finding it to be a good selection with fresh products, offering a hearty start to the day. The buffet is described as extensive and tasty by some, while others found it to be minimal, lacking variety in hot options like meat or fresh orange juice, and occasionally experiencing overcooked eggs. The breakfast area can become quite busy, leading to some congestion. The hotel's restaurant is noted to have limited operating hours, often being closed on weekends, which has disappointed guests expecting on-site dining options. A bar is available for drinks.

Location & Accessibility
The hotel's location is primarily advantageous for those traveling by car, offering easy access from the motorway and being situated near the highway. It is described as being in an industrial area, which means it is further from the city center. Guests note that reaching the city center requires a bus or taxi, with public transport options like buses being less frequent or unavailable on weekends, necessitating a longer walk to tram stops or an expensive taxi ride. Parking is available, including an underground garage, but guests frequently comment on the high cost associated with it.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and polite. Many guests highlight their accommodating nature and willingness to assist with requests, contributing to a positive experience. The check-in process is often described as quick and efficient, though some guests have experienced delays. While most interactions are positive, a few guests have reported instances of unhelpful or slow service at the reception, and some miscommunication regarding requests. Housekeeping service has occasionally been inconsistent, with some guests noting missed service or insufficient towel replenishment.

Additional Information
Guests should be aware of ongoing building works adjacent to the hotel, which have sometimes caused noise disturbances, especially in the mornings, and occasionally led to a foul smell in the lobby area. The hotel has made efforts towards being eco-friendly, as evidenced by its Green Key award. Some rooms feature adjoining doors, which have been a source of noise from neighboring guests. Specific room amenities that some guests noted as missing include a hair dryer and a minibar. There have also been isolated reports of electrical faults in rooms and a lack of a toilet brush in bathrooms.