Holiday Inn Express & Suites Greenville - Taylors By Ihg

This hotel is a newer property, consistently praised for its comfortable beds and friendly staff, making it a standout choice for many travelers. Its modern and clean aesthetic, coupled with a convenient location, appeals to a diverse range of guests. The hotel is particularly well-suited for business travelers seeking a quiet and efficient stay, families attending local events or visiting universities, and couples looking for a comfortable getaway. University visitors and concert-goers also find its proximity to venues highly beneficial. To ensure the best experience, guests are advised to check the status of the pool upon arrival, as it may occasionally be closed, and to be mindful of the bed height, which some guests found challenging.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Many guests appreciate the inviting lobby and outdoor seating area with a fire pit, providing pleasant spaces for relaxation. While a pool is available, some reviews indicate it may be closed at times, so confirming its availability is recommended. A well-equipped fitness center is also on-site for those wishing to maintain their routine. In-room amenities include a K-Cup machine for coffee, ample hooks and storage, and Dove products in the bathroom. Guests also benefit from free Wi-Fi, ice machines, and vending machines, though some found the snack room items to be outdated. A laundry facility is also available for guest use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is generally positive, with many guests highlighting the spacious rooms and exceptionally comfortable beds and pillows that ensure a restful sleep. The bathrooms are often described as modern, with good water pressure in the showers. However, some guests reported inconsistencies, noting issues such as hair in the bathroom, dirty floors (especially under beds), and streaks on surfaces, suggesting a need for more thorough cleaning in certain areas. Noise levels from adjacent rooms or the road were occasionally mentioned, though most found the rooms to be quiet. Some guests found the beds to be unusually high, posing a challenge for those with mobility issues. TV functionality and the availability of premium channels were also noted as occasional concerns.

Dining & Food Quality
The hotel's complimentary breakfast receives mixed but generally positive reviews. Many guests praise the variety and quality of the hot breakfast options, often describing it as "great" or "delicious." Popular items include eggs, pancakes (though the machine was sometimes broken), sausage, and cinnamon rolls. However, a recurring issue is the restocking of food items, with some guests reporting that popular choices like bacon, omelets, coffee, and orange juice ran out quickly, especially later in the breakfast service. Some found the biscuits to be hard or the omelets dry. Despite these inconsistencies, the breakfast is largely considered a valuable amenity, and there are also many restaurants located nearby for alternative dining.

Location & Accessibility
The hotel boasts a highly convenient location, situated on the outskirts of downtown Greenville but with easy access to major highways. Guests appreciate its proximity to a wide array of dining and shopping options, often within walking distance or a short drive. The area is generally perceived as safe. Its strategic position makes it an excellent base for visiting local attractions such as the Bon Secours Wellness Arena, Furman University, Clemson University, Bob Jones University, and Reedy Falls Park. Parking is ample, free, and easy to find, adding to the convenience for guests traveling by car. The hotel's accessibility to various points of interest is a significant advantage for both leisure and business travelers.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and professional. Guests frequently highlight the quick check-in and check-out processes, and many commend the staff's willingness to address requests promptly. Specific instances of exceptional service, such as assisting with lost items or accommodating room changes, are noted. However, there are some reports of inconsistencies in housekeeping service, with rooms not being cleaned daily or towels and amenities not being restocked as requested, particularly during longer stays. While most interactions are positive, a few guests experienced less attentive or seemingly overwhelmed staff, especially during busy periods or when dealing with specific issues.

Additional Information
Guests should be aware that while the hotel aims for high standards, there can be occasional issues with early check-in availability, which guests are advised to confirm on the day of arrival. The hotel has a policy regarding room cleaning frequency, often every three days, requiring guests to specifically request daily service if desired. Some guests noted that the snack room offerings were limited or contained outdated items. The hotel provides luggage carts for convenience. In rare instances, guests experienced fire alarms or challenges during power outages, though staff generally responded to these situations. The hotel's rewards program is appreciated by loyal members.