Holiday Inn Express & Suites Heath - Newark By Ihg

This hotel stands out for its consistently praised modern and clean facilities, creating a welcoming and comfortable environment for guests. Its signature feature is its ability to cater to a diverse range of visitors, from business travelers seeking convenience near work sites to families enjoying the pool and spacious accommodations, and event attendees looking for a comfortable base near local venues. Guests frequently highlight the exceptional staff service, the comfortable and quiet rooms, and the varied and delicious breakfast as key elements of a positive stay. To enhance your experience, consider requesting a room away from the main road if you are sensitive to noise, and be mindful of the breakfast hours, especially on weekends, to ensure you don't miss out on the offerings.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most guests highly praise the pool, often described as clean, enjoyable, and sometimes noted as a saltwater pool or heated, making it a popular feature, especially for families. The fitness center or gym is generally well-regarded, providing adequate equipment for workouts. Guests also appreciate the availability of free Wi-Fi, ensuring connectivity throughout their stay. Additional conveniences include readily accessible ice machines and vending machines. Some guests noted the presence of a washer & dryer, which was appreciated for its affordability. However, a few guests mentioned issues with the luggage carts being in disrepair or public computers and printers not functioning reliably.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as immaculate, spotless, and well-kept. The comfortable beds and good pillows are consistently highlighted, ensuring a restful night's sleep. Many reviews mention spacious rooms and a generally quiet atmosphere, contributing to a relaxing stay. In-room amenities like coffee makers, mini-fridges, and microwaves are appreciated. While most experiences are positive, some guests reported issues such as low water pressure or AC units making loud noises. Isolated incidents included finding dirty towels, uncleaned tubs, or minor maintenance issues like loose toilet seats or cracked shower tiles. Some rooms facing the highway were noted to have noise, though many rooms were described as quiet.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, often described as fresh, great, and delicious. Guests appreciate the breakfast variety, which frequently includes hot options like eggs, sausage, biscuits and gravy, and pancakes from a popular pancake machine. The cinnamon rolls are a particular favorite among many. The coffee and tea station are also well-received. Most guests find the breakfast to be a significant value addition to their stay, with staff often praised for keeping the area clean and well-stocked. While the majority of feedback is positive, a few guests felt the breakfast could be improved or noted that it started later on weekends, which could be inconvenient for early risers.

Location & Accessibility
The hotel's convenient location is a major advantage for many guests, placing it within easy reach of various amenities. It is frequently noted for its proximity to restaurants and shopping areas, making dining and errands simple. For those attending events, the hotel is often highlighted as being close to event venues like Lost Lands and Mopar Nationals. Its accessibility from the highway is also a recurring positive point. While the location is generally praised, some guests mentioned that the parking lot can become quite full, especially during peak times. A few isolated reviews noted that the hotel's proximity to a farm resulted in an overwhelming manure smell permeating some rooms, and some rooms facing the main road experienced street noise.

Staff & Service
The staff at this hotel consistently receives high praise for being friendly, helpful, attentive, and welcoming. Many guests highlight the professional and positive demeanor of the front desk team, contributing to a smooth and quick check-in process. The staff's willingness to accommodate requests, such as providing extra towels or assisting with room changes, is frequently mentioned. Housekeeping is also often commended for their thoroughness. However, feedback on service is mixed, with a notable number of guests reporting negative experiences, including instances of rude or unprofessional behavior from some staff members, particularly concerning reservation issues or handling of complaints. Some guests also experienced difficulties with getting issues resolved or receiving adequate customer service when problems arose.

Additional Information
Guests should be aware that the hotel typically places a $50 hold on credit cards for incidentals, which some found surprising and noted could take several business days to be refunded. For frequent travelers, the hotel generally acknowledges and applies rewards program benefits, with some guests receiving perks like free drinks or points. However, a few elite members reported issues with their status not being recognized or benefits not being fully honored, particularly if booked through third-party sites. Some guests also noted that the hotel's policy regarding late check-out was not always consistently applied, leading to disappointment for those expecting it.