Holiday Inn Express & Suites Hinton By Ihg

This hotel is a popular choice, particularly for families and travelers seeking a comfortable stopover, largely due to its standout pool area featuring a thrilling waterslide and hot tub, which consistently delights children and adults alike. Guests frequently commend the hotel's exceptional cleanliness, the overall comfort of its accommodations, and the consistently friendly and accommodating staff. It serves as an ideal base for those visiting the region, including those heading to Jasper, or for business travelers needing a reliable and well-equipped stay. To enhance your experience, consider requesting a room away from the pool area if noise is a concern, and be aware that early morning kitchen activity might be audible in some areas.

Facilities & Amenities
The hotel offers a range of well-regarded facilities, with the pool, waterslide, and hot tub being major highlights, frequently praised for their cleanliness and the enjoyment they provide, especially for children. While the pool temperature occasionally receives mixed feedback, the hot tub is generally noted as being warm and relaxing. Guests appreciate the convenience of free Wi-Fi throughout the property. Rooms are well-equipped with practical amenities such as a microwave, fridge, and coffee maker, alongside modern smart TVs. A fitness center is available for guest use, and laundry facilities add to the convenience for longer stays. Some guests also noted the presence of a medical shower chair and a jetted tub in certain rooms, enhancing accessibility and comfort.

Cleanliness & Room Comfort
Guests consistently praise the hotel's exceptional cleanliness, describing rooms and common areas as spotless, pristine, and well-maintained. The spacious rooms are frequently highlighted, offering ample space, especially for families, and many have undergone modern upgrades or are newly renovated. Comfortable beds with high-quality linens and fresh-smelling bedding ensure a restful night's sleep. Practical features like blackout curtains and good water pressure in the shower are also appreciated. While the bathrooms are generally clean and bright, some guests noted issues with lukewarm bath water. Noise can occasionally be a concern, particularly from the pool area on lower floors, hallways, or early morning alarms from the kitchen, though overall room quietness is often mentioned.

Dining & Food Quality
The complimentary breakfast buffet is a significant draw, widely praised for its great selection and variety, catering to diverse tastes. Guests appreciate the availability of hot food options, including pancakes from a convenient machine, and hot turkey sausages. The use of real plates instead of disposable ones is a welcome detail. While most feedback on breakfast is positive, some guests noted that the dining area can become crowded, leading to occasional delays in food replenishment or difficulty finding seating. A few reviews mentioned specific items like the coffee, eggs, or meat not meeting expectations, or a limited selection of fresh fruit.

Location & Accessibility
The hotel's convenient location directly off the highway is a key advantage, offering easy access for travelers. It is frequently described as an ideal pit stop for those driving through the region, particularly en route to or from Jasper. The property provides ample parking, including spaces with electrical plugins for cold weather, and is noted for its good security and lighting. While the hotel is situated on the outskirts of Hinton, with limited dining options immediately adjacent, some guests found it a suitable base for exploring the area. However, a few reviews mentioned the distance to Jasper as being further than desired, and some noted highway noise from trucks.

Staff & Service
The hotel's staff consistently receives high praise for being friendly, helpful, and exceptionally accommodating. Guests frequently highlight their attentiveness, politeness, and willingness to go above and beyond to ensure a pleasant stay. Specific examples include quick check-in processes, assistance with printing needs, and even offering complimentary room upgrades to loyal guests. The housekeeping team is commended for their thoroughness and for finding lost items. While the vast majority of interactions are positive, a few isolated instances mentioned perceived unresponsiveness to specific issues or challenges with certain administrative requests, such as credit card authorizations.

Additional Information
The hotel is noted for its pet-friendly policy, though some guests indicated it might be on a case-by-case basis. Guests appreciate the availability of rewards program benefits for loyal members. While the hotel strives for cleanliness, a few guests expressed concern over the use of styrofoam cups and non-recyclable plates at breakfast, and a perceived lack of clearly marked recycling bins. Some unique room configurations, such as those in the basement, were mentioned as having limited views or being near maintenance areas. An isolated but significant issue involved a room with a large window lacking window coverings, which greatly impacted guest comfort and sleep.