Holiday Inn Express & Suites Hood River By Ihg

The hotel is consistently praised for its welcoming atmosphere and reliable comfort, making it a dependable choice for travelers. Guests frequently highlight the exceptional friendliness of the staff and the hotel's commitment to cleanliness. This combination creates a pleasant and stress-free experience for visitors. The hotel is particularly well-suited for families due to its amenities like the pool and complimentary breakfast, and for road trippers or leisure travelers exploring the Columbia Gorge area, given its convenient location and easy access to major routes. Business travelers also find it a practical option for its consistent quality. To make the most of your stay, consider requesting a room away from the main road or drive-thru areas if you are sensitive to noise, and be aware of the hotel's specific policies regarding pets.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the well-maintained fitness room, providing an opportunity for exercise during their stay. The pool and hot tub are frequently mentioned as popular amenities, especially for families, though some reviews indicate occasional issues with them being out of order or concerns about their cleanliness. The availability of free Wi-Fi is a consistent positive, ensuring guests can stay connected. Other convenient features include ice machines and vending machines. While the hotel provides a solid array of general amenities, guests are advised to check the operational status of the pool and hot tub upon arrival if these are key to their stay, as their availability can be inconsistent according to some feedback.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall tidiness, frequently describing them as spacious, updated, and well-maintained. The comfortable beds and quality linens are often highlighted, contributing to a restful night's sleep. Many rooms feature effective blackout shades, which are appreciated for ensuring darkness. The bathrooms are generally clean, with good water pressure in the showers, and some guests particularly praise the well-equipped handicap accessible bathrooms with features like grab bars and shower benches. However, some guests have reported issues with noise levels, particularly from the adjacent drive-thru, other rooms, or occasional maintenance work. A few isolated comments mentioned minor cleanliness oversights like dust, sticky carpets, or mold, but these appear to be exceptions to the generally high standards. In-room coffee makers are also a welcome amenity.

Dining & Food Quality
The complimentary breakfast is a significant feature of the hotel, with many guests appreciating its inclusion and variety. The breakfast area is generally kept clean and well-stocked by attentive staff. Most guests find the food quality to be good, with options like hot items, coffee, and baked goods. However, feedback on the breakfast is mixed, with some guests expressing disappointment over limited choices, items running out quickly, or specific dishes like eggs being unappetizing. The pancake machine is a popular feature when operational, but several reviews note it was frequently out of service. Some guests also desired more dairy-free options for coffee and food. While the breakfast is a convenient offering, expectations for gourmet quality should be tempered, and early arrival is recommended for the best selection.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to the highway and making it an ideal base for exploring the Columbia Gorge area and attractions like Mt. Hood. While not directly in the downtown area, it is well-situated near essential services. Guests appreciate its proximity to a Walmart, grocery stores, gas stations, and various restaurants within walking distance. The presence of fast-food establishments like Taco Bell and Dairy Queen right next door adds to the convenience for quick meals. Parking is generally described as free and convenient, though some guests found the spaces to be a bit tight. Overall, the location is praised for its practicality and accessibility, especially for those traveling by car and seeking easy connections to surrounding areas.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight positive interactions with the front desk team, noting their efficiency during check-in and willingness to assist with requests, even in challenging situations. The maintenance staff is also commended for their responsiveness. However, feedback on housekeeping is mixed; while some guests found their rooms well-serviced, others reported missed cleanings, rooms not being properly made up, or confusion regarding the "Greener Stay" policy impacting service frequency. A few isolated incidents mentioned less positive experiences with certain front desk attendants, including perceived rudeness or unresponsiveness. Despite these occasional inconsistencies, the overall sentiment points to a dedicated team committed to providing a positive guest experience.

Additional Information
Guests should be aware of certain aspects that may impact their stay. The hotel's pet policy has drawn significant feedback, with many guests finding the associated fees to be excessive, particularly given the perceived lack of dedicated pet waste stations on the property. While the hotel offers free Wi-Fi, some guests have reported slow internet speeds within their rooms, which could be a concern for those needing reliable connectivity for work. The "Greener Stay" housekeeping policy, which involves opting out of daily cleaning for points, has caused confusion for some guests who expected regular service. Additionally, a few reviews mentioned unexpected construction noise during their stay, which can be disruptive. These points are worth noting for a smoother experience.