Holiday Inn Express & Suites Howell By Ihg

This hotel is undergoing significant renovations, particularly in its lobby and common areas, which guests note are becoming quite modern and appealing. Despite the ongoing work, the consistently friendly and accommodating staff stand out as a major highlight, frequently praised for their helpfulness and positive attitudes. The hotel's convenient location near shopping and dining is also a key draw, making it a suitable choice for shoppers and families looking to explore the area. While many appreciate the spacious rooms and generally positive breakfast experience, some aspects of room comfort and cleanliness receive mixed feedback. To ensure a more comfortable stay, guests might consider inquiring about the status of room renovations and requesting a room away from the highway if sensitive to noise.

Facilities & Amenities
The hotel features an indoor pool that receives mixed reviews; some guests found it warm and clean, while others reported it being ice cold or closed for maintenance, leading to disappointment, especially for families. There is no hot tub available on the property, which some guests noted. The lobby and front desk area are currently undergoing extensive renovations, resulting in temporary and sometimes cluttered setups, though many appreciate the effort to modernize. Parking is generally described as easy, though some areas of the lot are in need of repair due to potholes. Guests also found the Wi-Fi to be adequate for their needs, and the elevator convenient for accessing upper floors, despite some minor issues with its flooring.

Cleanliness & Room Comfort
Cleanliness and room comfort present a mixed picture. While some guests found their rooms to be very clean and comfortable, many reported significant issues, including stained carpets, worn furnishings, peeling wallpaper, and broken tiles in the bathroom. Instances of mold on AC vents or shower curtains, and general dirty surfaces were also noted. Bed comfort varies, with some praising comfortable beds that ensure a restful sleep, while others described them as rock hard or having broken springs. Noise is a frequent complaint, with guests experiencing loud highway noise from traffic and trucks, as well as disturbances from other guests and loud AC units, impacting sleep quality.

Dining & Food Quality
The breakfast offered at the hotel generally receives positive feedback for its variety and the availability of hot options. However, a recurring issue is the inconsistent replenishment of popular items, with guests frequently reporting that cinnamon rolls, bacon, and eggs run out quickly. The quality of some food items also drew criticism, with mentions of hard biscuits, mushy potatoes, and even moldy yogurt or warm, unappealing juice. The breakfast area itself is often described as small and temporary due to ongoing renovations, which can lead to crowding and a less comfortable dining experience, especially during peak hours.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage, offering great convenience for various purposes. It provides easy access to the expressway and is situated close to a large outlet mall, making it ideal for shoppers. Guests appreciate its proximity to numerous shopping and dining options, as well as being a convenient base for visiting family or attending local events. While the location near the highway offers excellent accessibility, some guests noted that this also contributes to considerable highway noise in their rooms, which can be disruptive, particularly at night. Parking is readily available on-site, adding to the overall convenience.

Staff & Service
The staff at this hotel consistently earns high praise for their exceptional friendliness and helpfulness. Guests frequently commend their accommodating nature, noting that employees often go above and beyond to assist with requests, resolve issues, and ensure a pleasant stay. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. Many reviews highlight the staff's positive attitudes and willingness to engage with guests, creating a welcoming atmosphere. Even amidst ongoing renovations, the team's dedication to providing excellent service is a standout feature, making a significant positive impact on the overall guest experience.

Additional Information
The hotel is currently undergoing extensive ongoing renovations, which primarily affect the lobby and common areas. While these updates are appreciated for modernizing the property, guests should be aware that the main entrance and front desk may be temporarily relocated to a smaller, makeshift area, and construction noise might be present during the day. Some guests reported issues with booking policies, including difficulties with non-refundable cancellations or discrepancies when booking through third-party sites. The hotel also appears to have a pet-friendly policy, as evidenced by positive mentions from guests traveling with service animals. However, some guests experienced challenges with rewards program benefits, such as points not being credited as expected.