Holiday Inn Express & Suites Lancaster East - Strasburg By Ihg

This hotel is highly regarded for its excellent location, offering a serene base for exploring the Amish countryside and providing convenient access to popular attractions like the Sight & Sound Theater. Guests consistently highlight the complimentary hot breakfast, the overall cleanliness of the property, and the comfortable accommodations as standout features. It is an ideal choice for families visiting local attractions, couples seeking a quiet and relaxing getaway, and sightseers eager to immerse themselves in the area's unique culture. To enhance your stay, consider confirming the status of the indoor pool if it's a priority, and be aware that noise from other guests, particularly children, can occasionally be a factor.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. The indoor pool is a popular amenity, though some guests have noted it can be cold or appear dirty, impacting their enjoyment. A fitness center is available for those wishing to maintain their routine. Guests appreciate the availability of free Wi-Fi, though some have reported occasional connectivity issues within their rooms. The lobby provides 24/7 coffee machines that freshly grind beans, a feature highly praised by many. While generally well-maintained, some guests have noted that the single elevator can lead to wait times during busy periods.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its very clean rooms and public areas, often noting that the property appears newly renovated or exceptionally well-maintained. The beds are consistently described as comfortable, ensuring a restful night's sleep, and high-quality pillows are often mentioned. Rooms are generally spacious, and many feature walk-in showers in the bathrooms, though some guests expressed a preference for bathtubs. While most stays are quiet, some reviews mention noise from children running in hallways or from HVAC units. Guests are advised to utilize the "Do Not Disturb" sign to prevent unexpected entry by cleaning staff. Some minor issues like dust or sheer window coverings have been noted.

Dining & Food Quality
The complimentary hot breakfast is a significant highlight for many guests, consistently receiving high praise for its variety and quality. Options typically include eggs, sausages, pancakes, and cinnamon rolls, along with fresh coffee. While the food itself is well-received, the breakfast area can become crowded, especially during peak times, sometimes leading to wait times for tables. Some guests have noted the use of plastic cutlery. The coffee machines in the lobby, available throughout the day, are particularly appreciated for providing fresh, high-quality coffee.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of key attractions such as the Sight & Sound Theater, Dutch Wonderland, and the Strasburg Railroad, as well as various Amish attractions. It is situated in a quiet, scenic area, with many rooms offering pleasant farmland views. Ample parking is generally available and well-lit, contributing to a sense of security. However, guests should be aware that parking can become challenging when the adjacent Fireside Tavern is hosting events, as its patrons may utilize the hotel's lot.

Staff & Service
The hotel staff consistently receives positive feedback for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the efficiency of the front desk during check-in and the attentiveness of the breakfast staff in keeping items stocked and areas clean. While the majority of interactions are positive, a few guests have reported isolated instances of less friendly service or minor communication challenges. Housekeeping is generally praised for maintaining clean rooms, though some guests have experienced issues with specific requests or room servicing during their stay.

Additional Information
Guests should be aware that some reviews mention an additional fee or credit card hold at check-in, which some found unexpected. The hotel offers a pet-friendly policy, though finding suitable outdoor areas for pets nearby can be a challenge. For those sensitive to light, some rooms have sheer curtains that do not fully block out light, so an eye mask might be beneficial. Some guests have noted issues with TV functionality or noisy heating/cooling units in their rooms. The convenient proximity to the Fireside Tavern next door is often highlighted as a great option for dining.