Holiday Inn Express & Suites Lehi - Thanksgiving Point By Ihg

This hotel consistently impresses guests with its exceptional cleanliness and a modern, well-maintained environment, complemented by a highly-praised complimentary breakfast. Many visitors highlight the friendly staff, comfortable accommodations, and a convenient location that offers both accessibility and tranquility, despite being near a major freeway. It is an ideal choice for families seeking spacious rooms and amenities like the pool, business travelers needing quiet and convenience for work, couples on a relaxing getaway, and medical visitors due to its proximity to healthcare facilities. To enhance your stay, guests suggest confirming specific room amenities like refrigerator functionality upon arrival and being aware of the hotel's non-pet-friendly policy, as this has been a point of confusion for some.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor pool and hot tub are popular features, providing a relaxing space for many, though some guests noted issues such as the hot tub being cold or jets not functioning optimally, and occasional crowding. A well-equipped fitness center is available for those wishing to maintain their workout routine. Guests appreciate the presence of a mini-market near the front desk for snacks and beverages, along with ice machines and vending machines. The lobby provides a clean and inviting space with tables and chairs, suitable for groups to gather, and a business center is also on-site. While free Wi-Fi is provided, a few guests experienced spotty connectivity in the evenings.

Cleanliness & Room Comfort
Guests consistently praise the spotless rooms and overall cleanliness of the hotel, often describing it as feeling brand new. Most guests found the beds comfortable, ensuring a restful sleep, though a few reported discomfort or issues with pillows. Rooms are generally described as spacious, with some suites offering ample space for families. While many found the rooms quiet due to good insulation, some experienced noise from neighbors, hallways, or the elevator, and a few noted a loud grinding noise from the AC unit. The bathrooms are clean, featuring good water pressure and walk-in showers, though the barn-door design was occasionally awkward, and some noted a loose faucet. In-room amenities like coffee makers are appreciated, but some guests reported issues with refrigerators not cooling properly.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, frequently described as "excellent," "delicious," and offering a "huge variety." Many appreciate the hot options, including eggs, sausage, and the popular cinnamon rolls, along with a good selection of other items. The buffet staff are often commended for being attentive and keeping items fresh and well-stocked, even during busy periods. However, some guests experienced mixed feedback, noting that food items occasionally ran out, were cold, or that the coffee quality was inconsistent. A few also wished for more rotation in the menu or the return of specific items like waffles or pancakes. Beyond the hotel's offerings, numerous restaurants are conveniently located within walking distance.

Location & Accessibility
The hotel boasts an excellent location, providing quick access to the freeway (I-15) without the accompanying road noise, making it highly convenient for travelers. Its proximity to Thanksgiving Point is a significant draw, offering easy access to gardens, exhibits, and various attractions. Guests appreciate being within walking distance of numerous stores and restaurants, with even more options a short drive away. The location is also ideal for those visiting medical facilities or the BYU Campus. Parking is generally described as convenient and sufficient, though some found the lot to be somewhat compact. Overall, the central position allows for easy exploration of both the Salt Lake City and Utah County areas.

Staff & Service
Most guests consistently praise the hotel's staff for their friendliness, helpfulness, and professionalism, often highlighting a warm welcome and efficient check-in process. Many positive interactions are reported, with staff going above and beyond to assist. However, a notable number of guests encountered significant service issues. These included a lack of resolution for a ceiling leak, disputes over room damage charges without clear evidence, dismissive responses regarding lost items, and unaccommodating experiences with event management regarding conference room setups and associated fees. Some guests also reported issues with reservation handling and perceived rudeness from specific front desk personnel, leading to frustration and dissatisfaction with problem resolution.

Additional Information
A recurring point of concern for some guests is the hotel's pet policy, as it is not pet-friendly despite some online listings, causing significant inconvenience and distress for those traveling with emotional support animals who expected accommodation. Several guests reported unexpected room damage charges after their stay, which they disputed due to a lack of clear evidence or the possibility of prior damage. Issues with lost and found were also noted, with guests unable to retrieve forgotten items like phone chargers, citing dismissive responses from staff. For those planning events, some experienced difficulties with conference room setup not matching agreements and subsequent charges for minor damages. Additionally, a few guests found the hotel's practice of texting business rates to personal contacts unusual and intrusive. The hotel does not provide in-room recycling bins.