Holiday Inn Express & Suites Longview North By Ihg

This hotel consistently impresses guests with its exceptional cleanliness and comfortable accommodations, making it a standout choice for travelers. Its signature feature is the consistently praised friendly and helpful staff, who contribute significantly to a positive and welcoming atmosphere. The hotel is ideal for business travelers seeking a quiet and productive environment, as well as families participating in sports events, who appreciate the spacious rooms and amenities. Leisure travelers and sightseers also find it highly suitable due to its convenient location near various attractions. To ensure a smooth stay, guests should confirm the operational status of the pool if it's a key amenity for their visit, and be aware that parking can sometimes be limited, especially during busy periods.

Facilities & Amenities
Guests frequently highlight the hotel's well-maintained facilities. The indoor pool is a popular feature, enjoyed by many, especially children, though some guests reported issues with it being closed, having no warm water, or requiring staff to unlock the door. The fitness center is noted as well-equipped and satisfactory for workouts. While parking is generally available and well-lit, some guests found the lot to be small, occasionally leading to limited spaces, particularly for larger vehicles. In-room conveniences include a microwave and refrigerator, and a coffee maker, though a few guests experienced issues with the coffee maker not functioning. The hotel also offers a laundry area and a useful workstation with computer and printer access. An outdoor gazebo and patio area provide a pleasant space for relaxation.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests describing rooms and common areas as spotless, well-kept, and inviting. The beds are frequently lauded for their comfort, ensuring a restful night's sleep, with many appreciating the ample supply of pillows, some even labeled by firmness. Rooms are generally described as spacious and quiet, providing a peaceful retreat. However, some guests noted minor issues such as stuffy or moist air in rooms, or the need for minor repairs like peeling wallpaper or loose fixtures in the bathroom. While the walk-in showers are appreciated for their size and pressure, a few guests found the toilets to be unusually low. Some rooms also had issues with blackout curtains not fully covering windows, letting in too much light.

Dining & Food Quality
The breakfast at this hotel is a consistent highlight, frequently described as excellent, awesome, and offering a wide variety of choices. Guests appreciate the ample food selections, which are typically available on time. Popular items include hot choices such as pancakes, which are often praised, though the pancake machine was occasionally out of order. Other favorites mentioned are omelets, scrambled eggs, and biscuits and gravy, with positive comments on the quality and taste. Bacon is also a popular item, though some guests wished for its consistent availability. The coffee is noted as fresh and good. The breakfast area itself is often described as clean, bright, and cheerful, contributing to a pleasant start to the day.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised for its convenience and accessibility. Guests find it ideally situated near a wide array of restaurants and shopping centers, making dining and errands easy. It is also conveniently close to various local attractions and facilities, including a sports complex and a hospital, which is particularly beneficial for business travelers and families visiting the area for events. The area surrounding the hotel is generally described as safe and quiet, contributing to a peaceful stay. While the hotel is easy to access, some guests noted that its entrance can be a bit tricky to find, sometimes requiring navigation through an adjacent store's parking lot.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, courteous, and accommodating. Guests highlight their professionalism and willingness to go out of their way to ensure satisfaction, from check-in to check-out. The check-in process is generally noted as quick and efficient, with staff often providing a warm welcome. While most experiences are positive, a few guests reported longer wait times during check-in or issues with room readiness upon arrival, though these were often promptly resolved by management. Housekeeping is praised for maintaining clean and well-stocked rooms, though some guests experienced missed service or had to request additional supplies. Overall, the staff's attentive service significantly enhances the guest experience.

Additional Information
Guests appreciate several thoughtful aspects of their stay, including the pillows labeled by firmness, which helps ensure a comfortable sleep tailored to individual preferences. The hotel has also implemented a design choice to eliminate auto door closers on room doors, contributing to a quieter environment by preventing slamming noises. While the hotel generally maintains a high standard of cleanliness, some guests noted that the property is beginning to show its age and could benefit from minor repairs in certain areas. The hotel also has a pet-friendly policy, allowing guests to travel with their animals. However, some guests reported issues with the TV service and programming, finding it unreliable or lacking certain channels.