Holiday Inn Express & Suites Mall of America - MSP Airport by IHG

The hotel's exceptional shuttle service stands out as a signature feature, providing convenient and reliable transportation to both the airport and the Mall of America, often highlighted by guests for its promptness and the helpfulness of its drivers. Guests consistently praise the hotel's spotless cleanliness, the friendly and attentive staff, and the complimentary breakfast, which adds significant value to their stay. This hotel is an ideal fit for families looking to explore the Mall of America with ease, business travelers needing quick airport access and reliable amenities, and airport travelers utilizing the convenient Park, Sleep, Fly option. Couples seeking a relaxing getaway also find the comfortable rooms and convenient location appealing. To enhance your experience, guests recommend taking full advantage of the shuttle service for local attractions and being aware of the parking policy upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor swimming pool is a popular amenity, described as clean and suitable for families, though some guests noted it could be cold or had high chlorine levels with insufficient ventilation, and there is no hot tub available. A well-equipped fitness center is provided for guests wishing to maintain their workout routines. For connectivity, reliable high-speed Wi-Fi is available throughout the property, and rooms are equipped with ergonomic workspaces and convenient power outlets. Additional conveniences include ice machines and vending machines on various floors. Guests also appreciate the presence of a coin laundry facility on the fifth floor, which is particularly useful for longer stays. A 24-hour business center caters to the needs of professional travelers.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its spotless cleanliness and the overall comfort of its rooms. The beds are consistently described as very comfortable, often featuring a choice of firm or soft pillows, ensuring a restful night's sleep. Rooms are generally found to be spacious and well-maintained, with many appreciating the modern and updated decor. While the majority of reviews highlight excellent cleanliness, a few isolated comments mentioned minor issues such as dirty mirrors, window sills, or stains in some areas, and occasionally a non-draining sink. Noise levels received mixed feedback; some guests found their rooms quiet, even near elevators, but others noted significant highway traffic noise and occasional disturbances from adjacent rooms, such as foot stomping or door slamming. In-room amenities like coffee makers and quality bath products are also appreciated.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently praised for its variety and quality. The spread typically includes a mix of hot and cold items, such as pancakes, eggs, sausage, hash browns, cereals, and pastries, ensuring a satisfying start to the day. Most guests found the food delicious and plentiful, though some noted that the hot food items could sometimes be lukewarm. Coffee is readily available, but a few guests expressed disappointment regarding the lack of caffeinated black tea options. The breakfast area is generally well-managed, with staff ensuring items are replenished. While the hotel does not feature an on-site restaurant for other meals, the convenient proximity to an Outback Steakhouse next door provides an easy dining option for guests.

Location & Accessibility
The hotel's prime location is a major advantage, offering exceptional convenience for travelers. It is situated very close to the Mall of America, often just a five-minute shuttle ride away, and is also within easy reach of the MSP Airport, typically a ten-minute drive. This makes it an ideal base for both leisure and airport travelers. The hotel provides a highly praised shuttle service that operates 24/7 to both the airport and the Mall of America, with many guests commending the drivers for their helpfulness and efficiency. Additionally, the shuttle can transport guests to nearby amenities like Walmart and specific local restaurants. However, parking is a notable point of contention; many guests expressed frustration over an unexpected daily fee for the hotel's open lot, which some found to be cramped or full, leading to concerns about value and availability.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the front desk team, who are described as welcoming, efficient, and quick to assist with check-in and various requests. The shuttle drivers are particularly commended for their kindness, extensive knowledge of the area, and willingness to go above and beyond, often making a significant positive impression on guests. Housekeeping is also noted for its detailed cleaning and promptness in addressing needs like towel replenishment. While the vast majority of feedback is positive, a few guests experienced isolated issues with late check-out requests or initial billing confusion, but overall, the staff's commitment to providing a positive and accommodating experience is a recurring theme.

Additional Information
This hotel offers several additional features that contribute to a comfortable and convenient stay. It maintains a pet-friendly policy, accommodating guests traveling with their animals, though some noted challenges in finding suitable outdoor areas nearby. For those utilizing the popular Park, Sleep, Fly option, the hotel provides a secure location for vehicle storage during their trip, which is highly valued. Guests should be aware that an incidental fee may be applied upon check-in, which is typically refunded after departure, and this policy is not always clearly communicated during booking. While the hotel does not have a hot tub, the indoor pool is available and sometimes includes pool toys for younger guests. Some rooms are equipped with ergonomic workspaces, catering to business needs, and a coin-operated laundry facility is available on the fifth floor, providing a convenient option for guests needing to do laundry during their stay.