Holiday Inn Express & Suites Manchester-airport By Ihg

The hotel is widely celebrated for its exceptional staff service, which guests frequently highlight as a signature feature, making stays memorable and comfortable. This commitment to guest satisfaction, combined with newly renovated rooms, creates a welcoming atmosphere. The hotel is an excellent fit for families due to its spacious accommodations and amenities like the pool, and equally suitable for business travelers seeking a clean, comfortable, and conveniently located base. Pet owners also find it accommodating, appreciating the pet-friendly policy. For sightseers, its central location provides easy access to local attractions. To ensure the best experience, guests recommend calling ahead to confirm specific room types, such as those with jacuzzis or on lower floors, and being aware that noise from large groups or events can occasionally be a factor.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities, which contribute significantly to a comfortable stay. The indoor pool and hot tub are popular features, providing relaxation and entertainment, especially for families, though some guests noted the pool water could be cold or that the area occasionally faced temporary closures for cleaning. A well-equipped fitness center is available for those wishing to maintain their workout routines. The hotel offers free Wi-Fi, ensuring guests can stay connected. A convenient shuttle service is highly appreciated, particularly for airport transfers. Additional conveniences include a laundry room for guest use, and ice machines and vending machines for quick refreshments. Many guests also value the complimentary coffee available in the lobby throughout the day.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as pristine, spotless, and well-maintained, often noting the positive impact of recent renovations. The beds are generally found to be very comfortable, with guests appreciating the firm mattresses and cozy pillows that contribute to a restful night's sleep. In-room amenities such as mini-fridges, microwaves, and coffee makers are convenient additions. While many rooms are described as quiet, noise levels are a significant mixed feedback point; some guests reported disturbances from hallway noise, particularly from children, or road noise due to the hotel's proximity to a highway. Bathrooms are typically clean and well-stocked, though some feedback mentioned issues with specific features like jacuzzi tubs or grab bars.

Dining & Food Quality
The hotel's breakfast service is a highlight for many guests, consistently described as good, sufficient, and often exceeding expectations for a complimentary offering. The breakfast variety is frequently commended, featuring a wide range of options including hot items like eggs, sausages, pancakes, and biscuits with gravy, alongside cereals, muffins, and fresh fruit. The coffee is generally well-received and appreciated for being available all day in the lobby, providing a convenient refreshment. While the overall food quality is positive, some guests had minor suggestions, such as desiring more diverse hot cereal options or noting that certain items like eggs could be warmer. A few guests found the bar and snack options available to be on the expensive side.

Location & Accessibility
The hotel's central location is a significant advantage, offering convenient access to various points of interest. It is situated close to the airport, making it ideal for travelers, and is also in proximity to the Mall of New Hampshire, numerous restaurants, and a casino, providing ample dining and entertainment options. Guests appreciate the ease of reaching a local university and major highways. The hotel provides a valuable shuttle service, particularly useful for airport transfers. Parking is readily available and complimentary, adding to the convenience for those traveling by car. However, due to its close proximity to a major highway, some guests reported noticeable road noise, which could impact the tranquility of their stay, especially in rooms facing the road.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with many guests highlighting their friendliness, helpfulness, and professionalism. The front desk staff are frequently praised for their warm welcomes, efficient check-in processes, and willingness to go above and beyond to assist guests with various requests, from providing local recommendations to accommodating early arrivals or late departures. Guests often describe interactions as pleasant and attentive, contributing significantly to a positive overall experience. While most feedback on housekeeping is positive regarding room cleanliness, some guests noted inconsistencies with daily service or requests for extra items like towels. The shuttle service staff are also commended for their efficiency and courtesy, ensuring smooth transfers for guests.

Additional Information
The hotel has undergone recent renovations, resulting in updated and modern rooms that many guests appreciate. It maintains a pet-friendly policy, which is a significant draw for travelers with animals, though guests should be aware of a notable pet fee. The availability of jacuzzi rooms offers a unique amenity for those seeking a more luxurious stay, though a few guests reported issues with these tubs, such as limited fill levels or maintenance concerns. The hotel is generally accommodating with late check-out requests when possible. A recurring theme in guest feedback, particularly from those staying during events, is the challenge with noise enforcement, as some groups, especially children, were observed running and being loud in hallways and common areas without consistent intervention.